Summary
Overview
Work History
Education
Skills
VOLUNTEER WORK
Timeline
Generic

REETIKA THAKUR

Whitby,ON

Summary

Focused professional with several years of success in leadership and staff supervision. Successful at promoting improvements in customer relations, administrative quality and project management. Top-notch professional at communicating with customers and employees to solve problems.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

1
1
year of professional experience

Work History

Customer Service Supervisor

Shoppers Drug Mart
Scarborough, Ontario
09.2023 - 11.2024
  • Provided guidance and support to junior customer service representatives, including coaching and mentoring.
  • Supervised and trained customer service staff to ensure excellent customer service delivery.
  • Provided excellent customer service by greeting customers warmly and responding to inquiries quickly.
  • Reviewed sales data to identify trends in customer preferences and adjusted merchandising accordingly.

Education

Project Management- Information Technology

Lambton College
Toronto, ON
12-2024

Bachelor of Science - Computer And Information Science

Guru Nanak Dev University
Amritsar, Punjab, India
08-2021

Skills

Customer service: helpful and caring assistance, resolving conflicts

Software skills: Microsoft Office, MS Power Point, MS Excel

Soft Skills: Teamwork, Time Management, Leadership skills, communication skills

Language: English, Punjabi and Hindi

VOLUNTEER WORK

Food Bank Volunteer, Guru Nanak Sikh Centre, Brampton, On August 2023 - December 2023

·  Offered with arranging and giving out food donations, making sure everything was well-ordered and easy to reach.

·  Managed in organizing and handing out food donations, ensuring everything was properly sorted and easily accessible.

Timeline

Customer Service Supervisor

Shoppers Drug Mart
09.2023 - 11.2024

Project Management- Information Technology

Lambton College

Bachelor of Science - Computer And Information Science

Guru Nanak Dev University
REETIKA THAKUR