REETIKA THAKUR
Whitby,ON
Summary
Focused professional with several years of success in leadership and staff supervision. Successful at promoting improvements in customer relations, administrative quality and project management. Top-notch professional at communicating with customers and employees to solve problems.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
year of professional experience
Work History
Customer Service Supervisor
Shoppers Drug Mart
Scarborough, Ontario
09.2023 - 11.2024
- Provided guidance and support to junior customer service representatives, including coaching and mentoring.
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Provided excellent customer service by greeting customers warmly and responding to inquiries quickly.
- Reviewed sales data to identify trends in customer preferences and adjusted merchandising accordingly.
Education
Project Management- Information Technology
Lambton College
Toronto, ON12-2024
Bachelor of Science - Computer And Information Science
Guru Nanak Dev University
Amritsar, Punjab, India08-2021
Skills
Customer service: helpful and caring assistance, resolving conflicts
Software skills: Microsoft Office, MS Power Point, MS Excel
Soft Skills: Teamwork, Time Management, Leadership skills, communication skills
Language: English, Punjabi and Hindi
VOLUNTEER WORK
Food Bank Volunteer, Guru Nanak Sikh Centre, Brampton, On August 2023 - December 2023
· Offered with arranging and giving out food donations, making sure everything was well-ordered and easy to reach.
· Managed in organizing and handing out food donations, ensuring everything was properly sorted and easily accessible.
Timeline
Customer Service Supervisor
Shoppers Drug Mart
09.2023 - 11.2024
Project Management- Information Technology
Lambton College
Bachelor of Science - Computer And Information Science
Guru Nanak Dev University