Reetika Sharma
Summary
Experienced in efficiently managing appointment schedules, verifying insurance coverage, and performing medical billing and coding tasks. Detail-oriented professional with a strong background in the healthcare industry. Proficient in utilizing various medical software and electronic health record systems to streamline administrative processes and enhance overall efficiency. Track record of creating a welcoming environment for patients and guests, consistently receiving commendations for exceptional customer service skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Radiologic Technologist Assistant
GNMI MRI & CT
01.2024 - Current
- Coordinates with patient intake and check-in.
- Relevant questionnaire administration based on the study patient undergo.
- Patient screening and assessing the patient risk involved in the procedure.
- Assisting in patient transfer to and from procedure table.
- Administration of specific intravenous contrast dye for procedures.
- Assisting in patient preparation for the study.
- Reporting patient risk and safety to the corresponding staff.
Medical Administrative Assistant
GNMI MRI & CT
12.2022 - 12.2023
- Patient registration, confirming/validating patient demographics, insurance (including OHIP).
- Booked outpatient new and follow up appointments, triaging referrals as appropriate
- Cancels appointments and follows up with other patients for rescheduling of visit
- Faxing the reports to the doctors
- Prepare CD's and other patient information for review by the healthcare professional
- Makes reminder phone calls for next day appointments
- Answers the telephone, sends/received faxes, responding to enquiries within scope of authority, or, directing to most appropriate person
- Takes, prioritizes and relays messages for staff and/or patients
- Locates staff, pages healthcare professionals as required
- Delivered high-quality administrative and customer service to sustain patient and work flows
- Protected patients by observing strict HIPAA guidelines
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff
- Took messages from patients and promptly relayed to appropriate staff
- Processed patient payments and scanned identification and insurance cards
Customer Service Representative
Amtex Yarn Manufacturing
01.2021 - 06.2021
- Handled customer queries in a timely manner.
- Well-versed with the organizational system for effective communication.
- Fielded customer complaints and queries, fast-tracking for problem resolution
- Made outbound calls to obtain account information
- Played key role in reducing customer service wait times.
Medical Laboratory Technician
Amar Hospital Patiala
08.2018 - 12.2019
- Ensured quality control by performing routine maintenance on lab equipment and calibrating instruments as needed.
- Performed routine maintenance and calibration of laboratory equipment to produce accurate results.
- Followed safety protocols to maintain safe and secure laboratory environment.
- Assisted in the training of new staff members, ensuring proper knowledge transfer and adherence to safety protocols.
- Prepared laboratory samples for analysis and performed data entry for accurate reporting.
- Prepared reagents and solutions, making readily available during testing for convenience.
- Enhanced patient care through accurate and timely diagnostic testing for various medical conditions.
Education
Office Health Administrative Services - Health Care Administration
St. Clair College
Mississauga, Toronto08-2021
Medical Laboratory Technology - Laboratory Technology
Government Polytechnic College
Patiala, India05-2018
Skills
- Time Management
- Google Analytics
- MS Office
- Self Starter
- Problem Solving
- Organizational Skills
- Risk Management Strategies
- Front Desk Operations
- Electronic Medical Record
- Medical Charting
- Equipment Troubleshooting and Maintenance
- Critical Thinking
- Medical Recordkeeping
- Administering Medications
- Supplies Ordering
- Appointment Scheduling
- Medical Report Preparation
- Patient Referral
- Patient care and confidentiality
- Phlebotomy techniques
- Patient scheduling
- Contrast administration
- Medical office management
- Patient confidentiality adherence
Websites
Certification
- BLS Training Program
- Phlebotomy Certificate, Canadian Institute of Management and Technology
Timeline
Radiologic Technologist Assistant
GNMI MRI & CT
01.2024 - Current
Medical Administrative Assistant
GNMI MRI & CT
12.2022 - 12.2023
Customer Service Representative
Amtex Yarn Manufacturing
01.2021 - 06.2021
Medical Laboratory Technician
Amar Hospital Patiala
08.2018 - 12.2019
- BLS Training Program
- Phlebotomy Certificate, Canadian Institute of Management and Technology
Office Health Administrative Services - Health Care Administration
St. Clair College
Medical Laboratory Technology - Laboratory Technology
Government Polytechnic College
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