Reetika Reetika
Cambridge ,ON
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
AIRTEL Networks
03.2019 - 06.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Warehouse Team Member
Toyota Tsusho Canada Inc
01.2025 - Current
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Maintained a clean warehouse environment through diligent organization of materials and supplies necessary for daily operations.
- Streamlined shipping processes by implementing efficient packing techniques and inventory management.
- Maintained precise records for all incoming and outgoing shipments, minimizing discrepancies and losses.
Production Team Member
Listowel technology inc
06.2023 - 04.2024
- Operated and monitored production machinery to ensure efficient functioning of the line.
- Maintained accurate records of production output, quality control checks and related information.
- Assisted in troubleshooting equipment malfunctions and performed necessary repairs.
Quality Control Inspector
TG Minto
06.2022 - 03.2023
- Recommended improvement measures to production process to meet quality control standards.
- Learned new testing methods through continued education and research.
- Trained newly hired employees by explaining company procedures, job duties and performance expectations.
- Positioned components, parts or materials for testing.
- Examined products and materials for defects or deviations to remove or discard non-conforming items.
Security Officer
Tone Gar Security Services
01.2021 - 03.2022
- Checked for safety hazards and took corrective action when necessary.
- Explained security protocols to employees and guests to promote readiness for emergency situations.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Patrolled crowds during events to preserve order and promote security.
- Identified suspicious activity to determine appropriate response.
Front Office Receptionist
BNPS
03.2019 - 11.2019
- Prepared invoices for customers according to company procedures.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Determined needs of visitors and provided information or solutions.
- Provided excellent customer service by responding promptly to inquiries and requests from clients, customers in person or via telephone, email.
Education
High School Diploma -
Conestoga College
04-2022
Skills
- Attention to detail
- Critical Thinking
- Teamwork
- Verbal and Written Communication
- Listening Skills
- Organization Skills
- Problem-Solving Skills
- Time Management
- Customer Service
- Team supervision
- Work planning
- Quality improvement
Name & Contact
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Punjabi
Bilingual or Proficient (C2)
French
Limited Working
Certification
MS POWEPOINT
Timeline
Warehouse Team Member
Toyota Tsusho Canada Inc
01.2025 - Current
Production Team Member
Listowel technology inc
06.2023 - 04.2024
Quality Control Inspector
TG Minto
06.2022 - 03.2023
Security Officer
Tone Gar Security Services
01.2021 - 03.2022
Customer Service Representative
AIRTEL Networks
03.2019 - 06.2020
Front Office Receptionist
BNPS
03.2019 - 11.2019
High School Diploma -
Conestoga College
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