REETHU JOY
Milton,ON
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
7
7
years of professional experience
Work History
Inventory Controller/Operations Assistant
relay logistics
Halton Hills, Ontario
03.2021 - Current
- Dealing with recalled products, and following the paperwork and procedures according to the work instructions of the organization.
- Resolved problems arising from incorrect shipment received from suppliers or wrong item shipped out from warehouse.
- Managed the return process for defective products from customers or vendors as necessary.
- Conducting investigations in loss of stock, receiving error, and overage/loss.
- Helping the operations team during outbound productions with stock issues and product issues for the smooth running of operations.
- Processing store returns, claims, and paperwork according to the organizational work instructions.
- Running the adjustment report of inventory at the end of every shift.
- Identified discrepancies between physical count and computer records; investigated causes and resolved issues.
- Identified and resolved inventory problems, including damaged or lost items.
- Utilizing the Warehouse Management System, SAP, and Manhattan software to investigate the discrepancies.
Customer Solutions Specialist
Voysus
Toronto, Ontario
09.2019 - 02.2021
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Maintained accurate records of all customer interactions in the company's database system.
- Resolved customer complaints in a timely manner, ensuring customer satisfaction.
- Provided technical support to customers by troubleshooting software and hardware issues.
- Assisted customers with product selection, purchase decisions and inquiries regarding products or services.
- Managed multiple tasks simultaneously while maintaining accuracy of work performed.
Shift Supervisor
Burger King
Windsor, Ontario
01.2018 - 02.2021
- Monitored staff performance to ensure quality standards were met.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Coached team members to increase productivity and reduce workplace accidents.
- Responded promptly to customer inquiries or complaints in a professional manner.
- Trained new employees on company policies, operational procedures, and customer service standards.
- Resolved customer complaints and reported issues to senior management.
- Conducted weekly inventory of supplies, equipment, and food items.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Resolved conflicts between staff members in a timely manner.
- Completed opening and closing duties to facilitate business operations.
Education
BUSINESS ACCOUNTING
St. Clair College of Applied Arts And Technology
Windsor, ON08-2019
Bachelor of Arts - BACHELOR OF COMMERCE
MG UNIVERSITY
INDIA04-2016
Supply Chain Management
George Brown College
Toronto, ONSkills
- Customer service
- Inventory control
- Conflict resolution
- Decision-making
- Excel, WMS, and SAP experience
- Problem resolution
Timeline
Inventory Controller/Operations Assistant
relay logistics
03.2021 - Current
Customer Solutions Specialist
Voysus
09.2019 - 02.2021
Shift Supervisor
Burger King
01.2018 - 02.2021
BUSINESS ACCOUNTING
St. Clair College of Applied Arts And Technology
Bachelor of Arts - BACHELOR OF COMMERCE
MG UNIVERSITY
Supply Chain Management
George Brown College
Similar Profiles
Rimpi MinhasRimpi Minhas
Operations Coach at Relay LogisticsOperations Coach at Relay Logistics
Deshan BaughDeshan Baugh
Amazon Delivery Driver at Relay LogisticsAmazon Delivery Driver at Relay Logistics
JASPREET KAURJASPREET KAUR
Operational Pharmacy Associate at Relay LogisticsOperational Pharmacy Associate at Relay Logistics