Anureet Kaur
Winnipeg,Canada
Summary
Administrative and customer service professional with a strong track record in operational support, data entry, and customer relationship management. Skilled in coordinating schedules, maintaining records, and resolving inquiries in fast-paced environments, contributing to organizational effectiveness and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Co-Manager
Wendy's
Winnipeg, Canada
11.2024 - 01.2026
- Coordinated employee schedules and assignments, ensuring adequate coverage and optimizing daily operations
- Maintained accurate operational information and records while ensuring company policies and procedures were followed.
- Managed inventory and supply requirements, coordinating orders to maintain optimal stock levels.
- Assisted with recruitment activities, including job postings, interviews, and reference checks.
Payroll Assistant
Canada Cartage
Winnipeg, MB
08.2023 - 08.2024
- Reviewed employee timesheets, attendance records, and payroll documentation for completeness and accuracy.
- Reviewed employee timesheets and attendance records, ensuring completeness and accuracy for payroll processing.
- Assisted with processing payroll information accurately and within established deadlines.
- Verified hours worked, overtime, and vacation for payroll accuracy before processing.
- Maintained organized and accurate payroll records and supporting documentation.
- Assisted with responding to employee inquiries regarding payroll, hours, and related information.
- Investigated discrepancies in timesheets and payroll information and communicated with appropriate staff to resolve issues.
- Prepared and maintained payroll reports and spreadsheets to support accurate payroll administration.
- Used Microsoft Excel and other computer systems to enter, organize, verify, and maintain payroll information.
Customer Service Representative
SkipTheDishes
Winnipeg, Canada
03.2022 - 11.2023
- Handled high volume of customer service requests via phone and digital channels, ensuring timely resolution and customer satisfaction.
- Collected and analyzed customer information to research issues, providing effective solutions or referrals to enhance customer experience.
- Investigated service-related concerns and relayed crucial information to internal teams for resolution and service improvement.
- Updated customer accounts with accurate information using internal systems. and service information using internal computer systems.
- Updated customer accounts and service information using internal computer systems.
Customer Service Representative
Intouch CX
Winnipeg, Canada
03.2021 - 08.2022
- Delivered customer service and administrative support in high-volume contact centre, ensuring efficient operations.
- Responded to customer inquiries and gathered information required to investigate and resolve concerns.
- Managed high-volume calls while maintaining accuracy, professionalism, and service quality.
Office Administrative Assistant
Sohal Transport
Winnipeg, Canada
04.2020 - 02.2021
- Provided comprehensive administrative support for daily office operations, fostering an organized and efficient workplace.
- Managed front desk activities, professionally addressing telephone, visitor, and customer inquiries to enhance service experience.
- Assisted with scheduling appointments, meetings, and travel arrangements.
- Supported office staff by coordinating clerical duties, organizing documents, and scheduling to streamline daily administrative functions.
- Maintained organized filing systems and ensured documents could be retrieved accurately and efficiently.
- Prepared and maintained administrative documentation and records.
Education
Business Administration - Commerce
Canada College
Montreal, QCSkills
- Employee scheduling
- Customer Service & Public Relations
- Customer Account Management
- Data Entry & Record Maintenance
- Billing & Payment
- Inventory management
- Administrative & Clerical Support
- CRM systems
- Computer systems: Windows environments
- Service Request Documentation
Technical And Office Skills
- Microsoft Office: Word, Excel, Outlook
- Computer Systems: Windows-based environments, CRM/customer service systems, internal business databases
- Administrative: Data entry, records management, filing, scheduling, correspondence, documentation, reports and spreadsheets
- Customer Service: Service requests, account information, complaint resolution, research, referrals and follow-up
- Other: Ability to learn new databases, software applications and department-specific systems quickly
Timeline
Co-Manager
Wendy's
11.2024 - 01.2026
Payroll Assistant
Canada Cartage
08.2023 - 08.2024
Customer Service Representative
SkipTheDishes
03.2022 - 11.2023
Customer Service Representative
Intouch CX
03.2021 - 08.2022
Office Administrative Assistant
Sohal Transport
04.2020 - 02.2021
Business Administration - Commerce
Canada College