Reese Lorriene Ferangco
Shift Supervisor
Calgary,AB
Summary
Proven leader and strategic planner, adept in operations management and employee training, significantly enhanced customer satisfaction. Skilled in cash handling and policy enforcement, consistently ensuring workplace safety and efficiency. Demonstrates exceptional ability to resolve issues and improve inventory control, fostering a positive and productive environment.
Overview
7
7
years of professional experience
Work History
Shift Supervisor
J.E.L. Investment Group Inc./ Tim Hortons
09.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Enforced company policies and regulations with employees.
Seasonal Associate
Bath and Body Works
09.2023 - 12.2023
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Analyzed customer data to identify trends and anticipate customer needs.
Shift Supervisor
Tim Hortons
01.2023 - 09.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Enforced company policies and regulations with employees.
Sales Associate
7-11 Convenience Store
01.2023 - 05.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Financial Planning and Control Staff
Bank of the Philippine Islands
06.2019 - 11.2022
- Gathering data on operating expenses and capital expenditures, revenue, business volume and levels of assets under management (AUM);
- Drafting periodic and interim financial performance reports for management and control purposes;
- Coordinating with BPI Unibank Central Accounting, BPI Financial Markets Operations, BPI AMTC Operations and BIMI Operations for accounting and Management Information System (MIS) reports; and
- Performing other financial control and MIS-related tasks and activities that may be assigned and requested, as necessary.
Retail Sales Support Staff
Bank of the Philippine Islands
07.2018 - 06.2019
- Review of documents for UITF Account Opening Application before opening an account
- Coordinating with BPI branches for revision of UITF Account Opening forms and additional documents needed, if necessary
- Coordinating with BPI Asset Management and Trust Corporation in implementing the opening of a new UITF Account
- Enhanced sales team productivity by providing timely product information and support.
Education
Business Administration Diploma - Financial Services
Southern Alberta Institute of Technology
Calgary02-2025
Bachelor of Science - Financial Management
University of Santo Tomas
España Blvd, Sampaloc, Manila, 1008 Metro Manila06-2018
Skills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Inventory control and record keeping
- Operations management
- Policy enforcement
- Strategic planning
Languages
English
Full Professional
Timeline
Shift Supervisor
J.E.L. Investment Group Inc./ Tim Hortons
09.2023 - Current
Seasonal Associate
Bath and Body Works
09.2023 - 12.2023
Shift Supervisor
Tim Hortons
01.2023 - 09.2023
Sales Associate
7-11 Convenience Store
01.2023 - 05.2023
Financial Planning and Control Staff
Bank of the Philippine Islands
06.2019 - 11.2022
Retail Sales Support Staff
Bank of the Philippine Islands
07.2018 - 06.2019
Business Administration Diploma - Financial Services
Southern Alberta Institute of Technology
Bachelor of Science - Financial Management
University of Santo Tomas
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