Joanne Prodahl
St. Albert,AB
Summary
As a seasoned entrepreneur and business owner, I excel in customer engagement and retention and fostering team collaboration. My leadership significantly enhances company reputation through exceptional service and achieving a loyal customer base. I bring a proven track record of motivating teams to exceed business goals.
I have spent 14 years in the Medical Aesthetics industry . I am an engaging leader with a personable demeanor and successful in working in an ever changing industry. Talented in training and mentoring successful teams as well as a strong desire for continuous education.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Business Owner
Self Employed
09.2017 - Current
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Researched trends and current innovations to determine competition and develop competitive pricing points.
- Fostered a positive work environment that motivated employees towards achieving their potential while contributing significantly towards overall company success.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
Registered Nurse
External Affairs Medical Aesthetics
04.2011 - 05.2017
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Promoted a culture of safety within the healthcare facility by participating in quality improvement initiatives, identifying potential hazards, and advocating for best practices in nursing care delivery.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
Education
Bachelor of Science - Nursing
Grant MacEwan University
Edmonton04-1998
Skills
- Entrepreneurial personality
- Relationship Building
- Team Collaboration and Leadership
- Employee Training
- Professional Networking
- Operations Management
- Quality Assurance
- Cost Control and Budgeting
- Staff hiring
- Financial Management
- Coaching and Mentoring
- Team Leadership
- Teamwork and Collaboration
Accomplishments
October 2024
Allergan Precision in Practice Tour, Ottawa, ON
with Dr. Karimi, Dr. Munk and Dr. Rowen
June 2024
Masterclass Injection Course N2 Aesthetics, Manhattan Beach, CA with Nicola Lowrey PA-C
March 2024
Personalized one-on-one advanced training with Dr. Apul Parikh Clinic, London UK
May 2023
AMI Empowering Confidence, Allergan
Ottawa, ON
October 2023
Advanced training on Volux at Lucere Dermatology with Dr.ZakiTaher, Edmonton AB
November 2019
Personalized one-on-one advanced training PHI Clinic, London UK with Dr. Tapan Patel and Dr. Apul Parikh
June 2018
Canadian Society of Aesthetic Specialty Nurses Symposium, various speakers
Memberships with Swift Beauty Digital Academy
Languages
English
Native or Bilingual
Certification
- MDCodes, Allergn - 2013-2016
Timeline
Business Owner
Self Employed
09.2017 - Current
Registered Nurse
External Affairs Medical Aesthetics
04.2011 - 05.2017
Bachelor of Science - Nursing
Grant MacEwan University
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