Reese Hitterman-carr
Montreal,QC
Summary
Dynamic security professional with extensive experience at Onyx Nightclub, excelling in incident reporting and guest relations. Proven ability to enhance safety measures and train personnel, ensuring a secure environment. Recognized for strong communication skills and a professional demeanor, effectively managing crowd control and resolving customer complaints.
Overview
3
3
years of professional experience
Work History
Doorman
Atlantic Pub & Stay
Alexandria, Ontario
01.2023 - 01.2024
- Welcomed guests and ensured pleasant arrival experiences at Atlantic Pub & Stay.
- Monitored entrance for security and managed guest access efficiently.
- Assisted guests with luggage and provided directions to hotel facilities.
- Maintained cleanliness and organization of the entryway and lobby areas.
Security Supervisor
Onyx Nightclub
Guelph, Ontario
08.2020 - 09.2022
- Monitored club entrance to ensure safety and compliance with entry policies.
- Conducted regular patrols throughout premises to deter disruptive behavior.
- Responded promptly to incidents, coordinating with local authorities when necessary.
- Assisted staff in managing crowd control during peak hours and special events.
- Enforced regulations regarding alcohol service and age verification for patrons.
- Reported security breaches and suspicious activities to management immediately.
- Trained new security personnel on procedures and emergency response protocols.
- Collaborated with management to improve safety measures and incident reporting processes.
- Assisted with resolving customer complaints in a professional manner.
- Educated staff members about security protocols and encouraged them to report any suspicious activity immediately.
- Helped maintain cleanliness of the facility by removing debris from common areas.
Education
High School Diploma -
RICC
St. Catharines, ON06-2019
Skills
- Security monitoring
- Emergency response
- Customer service
- Attention to detail
- Incident reporting
- Guest relations
- Team collaboration
- Professional demeanor
- Time management
- Communication skills
- Professional appearance
- Strong interpersonal skills
- Visitor screening
Affiliations
- Football
- Volunteering
Languages
English
Professional
French
Limited
Accomplishments
- multiple academic and sports rewards/bursaries at graduation in highschool
- Full scholarship @UoG in CJPP playing football for 2 years until COVID.
Timeline
Doorman
Atlantic Pub & Stay
01.2023 - 01.2024
Security Supervisor
Onyx Nightclub
08.2020 - 09.2022
High School Diploma -
RICC