Reese Gutierrez
Ontario
Summary
High-energy, hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Sociable server offering several years of experience delivering friendly, prompt service to guests. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
7
7
years of professional experience
Work History
Server
Chili's Bar and Grill
Manager: (909)538-9398
08.2022 - 04.2025
- I cultivated relationships with regular guests to enhance customer loyalty.
- Delivered courteous and efficient service through teamwork with coworkers.
- Accurately recorded orders on cash register and point-of-sale system.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Recommended suitable menu items, enhancing customer satisfaction.
- Devised creative solutions to address customer concerns.
Associate
In-N-Out Burger
Store: (800)786-1000
09.2019 - 01.2022
- Established strong customer relationships through exceptional service and support.
- Processed payments through point-of-sale systems efficiently and accurately.
- Maintained organized and visually appealing merchandise displays on shelves.
- Ensured adherence to company safety regulations consistently throughout shifts.
- Greeted customers warmly, enhancing overall shopping experience.
- Timely placement and fulfillment of orders to meet customer demands.
Sales Associate
Red Devil Pizza
Restaurant: (909)593-1313
11.2017 - 09.2019
- Greeted guests and engaged in conversation through the use of effective interpersonal and people skills.
- Took phone orders kindly and efficiently.
- Made sandwiches, breadsticks, salads, condiments, prep foods, and cut pizzas.
- Achieved cost-savings by developing functional solutions to problems.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Completed day-to-day duties accurately and efficiently.
Education
Child Development
Mt. San Antonio College
Walnut, CA06-2026
High School Diploma -
Bonita High School
La Verne, CA06-2020
Child Development
California State University, San Marcos
San Marcos, CASkills
- Customer service
- Conflict resolution
- Effective and interpersonal communication
- Upselling techniques
- Time management
- Liquor, wine, and food service
- Point of sale (POS) system operations
- Responsible beverage service
- Server training
- Professional appearance
- Creative problem solving
Timeline
Server
Chili's Bar and Grill
08.2022 - 04.2025
Associate
In-N-Out Burger
09.2019 - 01.2022
Sales Associate
Red Devil Pizza
11.2017 - 09.2019
Child Development
Mt. San Antonio College
High School Diploma -
Bonita High School
Child Development
California State University, San Marcos
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