Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies and Interests
Volunteer Experience
Languages
Timeline
Generic

REESE ELLIOT DOLPHY

Kamloops,Canada

Summary

Dynamic Sales Executive and Customer Service Specialist with a proven track record at Ave Maria Lubricants and Cambata Aviation Pvt. Ltd. Excelled in fostering client relationships and streamlining service processes, blending professional writing and critical thinking skills. Demonstrated exceptional team collaboration and strategic solution development, ensuring service excellence across roles.

Overview

9
9
years of professional experience

Work History

Volunteer Exhibition Assistant

04.2024 - 04.2024
  • Assisted with the TRU art degree graduates' exhibition, 'Aepathy,' including event support on April 13th, 2024

Sales Executive

Ave Maria Lubricants
04.2018 - 12.2023
  • Expertise in managing tasks, and prioritizing deadlines with a highly organized approach to workflow and projects
  • Proficient in fostering strong connections with both clients and colleagues, demonstrating a customer-centric mindset and a keen focus on building lasting relationships

Customer Service Executive

Interglobe Aviation Pvt Ltd
Pune, India
08.2016 - 04.2018
  • Managed the efficient check-in process for airline passengers, ensuring smooth transitions from arrival to departure gates
  • Facilitated boarding procedures, ensuring passengers embarked safely and on schedule
  • Oversaw baggage handling operations as a dedicated member of the BMA staff, including tagging, tracking, and supervising the loading of luggage onto aircraft while adhering to safety protocols
  • Additionally, conducted announcements and assisted passengers through floor-walking initiatives
  • Served as an arrival staff member, responsible for meticulously tracking missing baggage, handling baggage-related cases, and ensuring seamless arrivals for passengers
  • Additionally, escorted VIPs and wing walking
  • Performed duties as a reservation staff, proficiently managing flight ticket bookings, service additions, and flight rescheduling tasks
  • Coordinated with various departments as a certified skipper, ensuring safe and punctual flight departures by overseeing bay assignments, equipment checks, documentation, and communication with ground staff

Customer Service Associate

Cambata Aviation Pvt. Ltd
Pune, India
04.2015 - 08.2016
  • Same duties as above except for ramp duties

Participant

05.2024
  • Volunteered in the 27th TRU Trash Bash
  • Assisted with the cleanup event organized by TRU's Sustainability Office

Sustainability Team Volunteer

05.2024
  • Participated in a sustainability initiative at TRU's campus organized by TRU's Sustainability Department

Front Man

05.2024
  • The event raised funds for the Canadian Cancer Society's Wheels of Hope Program in Kamloops

Event Setup Volunteer

04.2024
  • Supported the setup and organization of Kamloops' Brewloops event, ensuring a smooth and successful event execution

Sustainability Team Volunteer

04.2024
  • Contributed to TRU's Sustainability department by participating in a campus-wide tree mulching initiative aimed at nurturing the campus environment

Education

Diploma in Visual Arts -

Thompson Rivers University
Kamloops, Canada
01.2025

12th HSC Science -

Nowrosjee Wadia College for Science & Arts
Pune, India
02.2015

10th IGCSE -

The Lexicon International School
Pune, India
06.2012

Skills

  • Service Excellence
  • Professional Writing Skills
  • Effective Verbal Communication
  • Critical Thinking Skills
  • Strategic Solution Development
  • Effective Team Collaboration

Accomplishments

  • Dean's List, Achieved level of distinction in academic standing for the Faculty of Arts for the Winter 2024 term., 01/01/24
  • Certified Skipper, Certified in flight handling accredited by Loading Competency Course.
  • Diploma in Guitar, Completed levels IV, V, VI with 60%., 01/01/14
  • House Captain, Served as House Captain in School and Junior College., 01/01/12
  • Best Sports Athlete, Awarded Best Sports Athlete in School.
  • Volunteer, Volunteered for various NGOs and contributed to Commonwealth Youth Game., 01/01/08

Hobbies and Interests

  • Developed a comprehensive legacy compilation project showcasing original quotes, artwork, and poetry.
  • Executed interior wall painting projects.
  • Creating artwork using diverse mediums.

Volunteer Experience

  • Volunteer Exhibition Assistant, Aepathy, 04/08/24 - 04/11/24
  • Sustainability Team Volunteer, TRU Tree Mulching Initiative, 04/18/24
  • Event Setup Volunteer, Brewloops Kamloops, 04/27/24
  • Front Man, Rock Reunion Fashion Show, 05/05/24
  • Sustainability Team Volunteer, Tree Planting Event, 05/09/24
  • Participant, 27th TRU Trash Bash, 05/16/24

Languages

  • English
  • Hindi
  • Malayalam

Timeline

Participant

05.2024

Sustainability Team Volunteer

05.2024

Front Man

05.2024

Event Setup Volunteer

04.2024

Sustainability Team Volunteer

04.2024

Volunteer Exhibition Assistant

04.2024 - 04.2024

Sales Executive

Ave Maria Lubricants
04.2018 - 12.2023

Customer Service Executive

Interglobe Aviation Pvt Ltd
08.2016 - 04.2018

Customer Service Associate

Cambata Aviation Pvt. Ltd
04.2015 - 08.2016

Diploma in Visual Arts -

Thompson Rivers University

12th HSC Science -

Nowrosjee Wadia College for Science & Arts

10th IGCSE -

The Lexicon International School

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REESE ELLIOT DOLPHY