Summary
Overview
Work History
Education
Skills
Timeline
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Reese Barrett

Orange

Summary

Dynamic hospitality and retail professional with a strong track record of enhancing guest satisfaction at The Cheesecake Factory. Proven expertise in customer engagement and POS system operations, leading to streamlined payment processes. Demonstrated ability in team collaboration and adaptability, consistently exceeding performance goals through exceptional communication and time management skills.

Overview

7
7
years of professional experience

Work History

Host/Food Runner/ Sever

The Cheesecake Factory
Anaheim
08.2019 - Current
  • Ensured compliance with health and safety regulations within the restaurant.
  • Provided excellent customer service by anticipating customer needs.
  • Escorted guests to seating area, furnished menus and highlighted daily specials.
  • Processed payments from customers using a POS system.
  • Communicated with servers about new tables, changes in food availability and customer comments.
  • Addressed complaints to kitchen staff and served replacement items.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Delivered food to guests in a timely manner while following safety protocols.

Cocktail Waitess

Hi Brow Pub
Upland
08.2020 - 12.2020
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Suggested additional menu items or drinks upon request by guests.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Utilized problem-solving skills to resolve customer complaints in an efficient manner.

Sales Accociate

Victoria's Secret & PINK
Rancho Cucumber
02.2019 - 11.2019
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back
  • Managed inventory and supplies to ensure materials were available when needed.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Successful in making sure clothes fit guests' needs in a friendly manner.
  • Updated the store's inventory and unpacked products to update the store.

Coordinator

Pump It Up
Rancho Cucamonga
03.2018 - 05.2019
  • Set up decorations and food while the party was occupied with the company's entertainment.
  • Prepared food and served to guests in a friendly manner.
  • Trained, mentored and motivated employees to maximize team productivity.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Operated equipment and machinery according to safety guidelines.

Education

Elementary Education -

Chaffey College
Rancho Cucamonga, CA
12-2023

Skills

  • Menu management
  • Telephone reception
  • Exceptional communication
  • Team collaboration
  • Adaptable to change
  • Hospitality and accommodation
  • Customer engagement
  • Task prioritization
  • Money handling
  • Friendly and outgoing
  • Product promotions
  • Event coordination
  • Time management
  • POS system operations

Timeline

Cocktail Waitess

Hi Brow Pub
08.2020 - 12.2020

Host/Food Runner/ Sever

The Cheesecake Factory
08.2019 - Current

Sales Accociate

Victoria's Secret & PINK
02.2019 - 11.2019

Coordinator

Pump It Up
03.2018 - 05.2019

Elementary Education -

Chaffey College

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Reese Barrett