REESE BARRETT
SANTA ANA
Summary
Results-driven hospitality professional with expertise in enhancing guest satisfaction and optimizing payment processes through effective customer engagement and POS operations. Strong collaborator with a focus on exceeding performance goals through clear communication and time management. Committed to supporting team success and achieving organizational objectives.
Overview
8
8
years of professional experience
Work History
Leasing Consultant
Arnel
Orange County
04.2026 - Current
- Assisted prospective tenants with property tours and inquiries regarding leasing options.
- Conducted lease paperwork preparation, ensuring compliance with company policies and regulations.
- Collaborated with the marketing team to promote available units through online listings and social media channels.
- Responded promptly to tenant maintenance requests, coordinating with maintenance staff for timely resolutions.
- Maintained knowledge of local rental market trends to provide informed guidance to prospective tenants on pricing and availability.
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
Server
The Cheesecake Factory
Anaheim
08.2019 - 05.2026
- Delivered exceptional customer service in fast-paced dining environment.
- Assisted guests with menu selections and dietary preferences to enhance dining experience.
- Managed multiple tables simultaneously while maintaining high service standards.
- Implemented upselling techniques, contributing to increased sales revenue.
- Maintained cleanliness and organization of dining area to ensure guest satisfaction.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Cocktail Waitress
The British Bulldog Pub
Upland, CA
08.2020 - 12.2020
- Maintained cleanliness and organization of bar area for optimal efficiency.
- Developed and implemented strategies to enhance guest satisfaction and retention rates.
- Managed multiple orders simultaneously, ensuring accurate and prompt delivery of beverages to guests.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Contributed to team success by assisting fellow staff members during busy periods, promoting a supportive work environment.
- Greeted new customers, discussed specials, and took drink orders.
- Upheld strict safety standards by adhering to local alcohol regulations and checking identification when necessary.
- Maintained a clean and organized bar area for efficient drink preparation and superior guest experience.
Sales Associate
Victoria's Secret PINK
Rancho Cucamonga
02.2019 - 11.2019
- Provided exceptional customer service, addressing inquiries and resolving issues to enhance shopping experience.
- Assisted in merchandising and visual presentation, ensuring compliance with brand standards and promotional strategies.
- Collaborated with team to manage inventory levels, facilitating timely restocking and minimizing stock discrepancies.
- Trained new sales associates on product knowledge, sales techniques, and operational procedures to enhance team performance.
- Implemented best practices for cash handling procedures, ensuring accuracy in transactions and accountability within the team.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Event Coordinator/Store Manager
Pump It Up
Rancho Cucamonga, CA
03.2018 - 05.2019
- Implemented creative themes, enhancing guest experiences and increasing customer satisfaction ratings.
- Trained junior staff on event protocols, fostering a collaborative and knowledgeable team environment.
- Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
- Designed and executed creative decor concepts for various events, enhancing visual appeal and guest experience.
- Coordinated logistics for event setup, optimizing time management and resource allocation on-site.
- Offered support during mealtimes by helping serve food, refilling drinks, or addressing dietary restrictions as necessary.
Education
Associate of Arts - Elementary Education
Chaffey College
Rancho Cucamonga, CA12.2023
Skills
- Menu management
- Telephone reception
- Exceptional communication
- Team collaboration
- Adaptable to change
- Hospitality and accommodation
- Customer engagement
- Task prioritization
- Money handling
- Friendly and outgoing
- Product promotions
- Event coordination
- Time management
- POS system operations
Timeline
Leasing Consultant
Arnel
04.2026 - Current
Cocktail Waitress
The British Bulldog Pub
08.2020 - 12.2020
Server
The Cheesecake Factory
08.2019 - 05.2026
Sales Associate
Victoria's Secret PINK
02.2019 - 11.2019
Event Coordinator/Store Manager
Pump It Up
03.2018 - 05.2019
Associate of Arts - Elementary Education
Chaffey College