Summary
Overview
Work history
Education
Skills
Certification
Timeline
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Reenila Carvalho

Burnaby,Canada

Summary

Customer-focused Hostess and Server with experience in high-volume dining environments. Skilled in greeting and seating guests, managing reservations and waitlists, and delivering attentive service. Strong communicator with proven ability to enhance guest satisfaction and maintain smooth front-of-house operations.

Overview

3
3
years of professional experience
2
2
years of post-secondary education
1
1
Certification

Work history

Server

Denny’s
Richmond, British Columbia
06.2024 - Current
  • Provide attentive and friendly table service to diverse guests.
  • Accurately took and delivered orders, ensuring food quality and guest satisfaction.
  • Recommended menu items and upsold beverages/desserts, boosting check averages.
  • Handled cash, credit card, and POS transactions with accuracy and accountability.
  • Trained and mentored new staff in service procedures and guest interaction standards.
  • Supported management with opening/closing tasks and maintained a clean, organized dining environment.


Hostess

Denny's
Richmond, British Columbia
06.2025 - 11.2025
  • Greeted and seated guests with a friendly and professional demeanor, creating a welcoming first impression.
  • Managed reservations, waitlists, and seating charts to balance guest satisfaction with efficient table turnover.
  • Answered phone calls, assisted with takeout orders, and handled guest inquiries about menus and promotions.
  • Coordinated closely with servers and bussers to ensure smooth guest flow during peak dining hours.
  • Maintained a clean and organized host stand, lobby, and entrance area to uphold brand standards.

Sales Associate

Oliver Twist Liquor Store
Burnaby, British Columbia
12.2023 - 06.2024
  • Provided exceptional customer service by assisting customers in selecting products and offering recommendations based on their preferences
  • Processed transactions accurately using the point-of-sale (POS) system, handling cash, credit, and debit payments
  • Managed inventory by restocking shelves and monitoring stock levels to ensure product availability
  • Adhered to liquor sales regulations and company policies while maintaining a professional and customer-friendly environment
  • Canada

Hostess

Manjal Indian Restaurant
Burnaby, British Columbia
05.2023 - 12.2023
  • Welcomed and seated guests in a fine-dining environment, ensuring a warm first impression.
  • Managed reservations, phone bookings, and special seating requests to maximize guest satisfaction.
  • Coordinated with servers and kitchen staff to ensure timely service and smooth guest flow.
  • Maintained waitlist organization during peak dining hours and communicated accurate wait times.
  • Assisted in resolving guest inquiries and concerns with professionalism and courtesy.
  • Supported front-of-house cleanliness and presentation to uphold brand standards.

Education

Supply Chain Management

Douglas College
New Westminster, British Columbia
09.2024 - 08.2025

Data Analytics

Douglas College
05.2023 - 08.2024

Skills

  • Guest Greeting & Seating Management
  • Reservation & Waitlist Coordination
  • Customer Service & Guest Relations
  • Strong Communication & Interpersonal Skills
  • POS Systems & Cash Handling
  • Menu Knowledge & Upselling Techniques
  • Teamwork & Collaboration with FOH/BOH Staff
  • Time Management


Certification

Serve It Right



Timeline

Hostess

Denny's
06.2025 - 11.2025

Supply Chain Management

Douglas College
09.2024 - 08.2025

Server

Denny’s
06.2024 - Current

Sales Associate

Oliver Twist Liquor Store
12.2023 - 06.2024

Hostess

Manjal Indian Restaurant
05.2023 - 12.2023

Data Analytics

Douglas College
05.2023 - 08.2024

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Reenila Carvalho