Reena Reena

Balanced daily transactions on a computerized point-of-sale system.

Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.

Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Resolved customer complaints professionally in accordance with company policy.

Issued receipts, refunds, credits or change due to customers.

Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.

Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.

• Proven ability to deliver excellent customer service and build positive customer relationships.
• Strong knowledge of retail sales techniques, upselling, and cross-selling strategies.
• Skilled in operating POS systems, handling cash, and processing transactions accurately.
• Ability to manage inventory, restock shelves, and maintain store displays.
• Excellent communication and interpersonal skills for engaging with diverse customers.
• Strong problem-solving skills with the ability to handle customer concerns professionally.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Team-oriented mindset with flexibility to assist colleagues and support store operations.
• Reliable, punctual, and adaptable to various shifts including evenings, weekends, and holidays.
• Basic knowledge of visual merchandising and maintaining store cleanliness standards.

• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
• Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.