Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

REENA REENA

Belleville,ON

Summary

Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience

Work History

XLFC ASSOCIATE

AMAZON FULFILLMENT CENTER
10.2023 - Current
  • Support safety and compliance programs
  • Worked varied hours to meet seasonal and business needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Receive and put away inventory.
  • Load boxes into trucks for shipment.
  • Use scanners to read bar codes on products.
  • View prompts on screens and follow the direction for some tasks.
  • Ensure product meets quality requirements.
  • Troubleshoot problems.
  • Train new associates for process path.

Housekeeping Manager And Maintenance Manager

RAMADA BY WYNDHAM
06.2021 - 10.2023


  • Kept front check out area clean and organized for efficient service.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Exceeded team goals and collaborated with staff members to implement customer service initiatives.
  • Followed through with client requests to resolve problems.
  • Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
  • Communicated repair needs to maintenance staff.
  • Managed staff of 20-25 housekeepers.
  • Completed schedules, shift reports, and other business documentation.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Evaluated employee performance and developed improvement plans.
  • Managed laundry sorting, washing, drying, and ironing.
  • Worked with front desk to respond promptly to all guest requests.
  • Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.

Customer Service Representative

Intelenet Global Services
03.2017 - 10.2018
  • Handled customer inquiries and suggestions courteously and professionally.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Education

PG Diploma In Human Resource Management - Management

Loyalist College of Applied Arts And Technology
Belleville, ON
12.2020

PG Diploma In Project Management - Management

Loyalist College of Applied Arts And Technology
Belleville, ON
12.2019

Aviation, Hospitality, Travel & Customer Service - Hospitality And Tourism Management

Frankfinn Institute Of Air Hostess Training
Chandigarh, India
12.2016

Bachelor of Science - Science

Government College For Women
Fatehabad, India
06.2015

Skills

    ● Adaptive

    ● Quick learner

    ● Innovative

    ● Self-motivated

    ● Adapt in any environment

    ● Enthusiastic

  • Staff Training and Development
  • Recruitment and hiring
  • Staff Management
  • Employee Scheduling
  • Quality Assurance

Languages

Hindi
Native or Bilingual
English
Full Professional

Timeline

XLFC ASSOCIATE

AMAZON FULFILLMENT CENTER
10.2023 - Current

Housekeeping Manager And Maintenance Manager

RAMADA BY WYNDHAM
06.2021 - 10.2023

Customer Service Representative

Intelenet Global Services
03.2017 - 10.2018

PG Diploma In Human Resource Management - Management

Loyalist College of Applied Arts And Technology

PG Diploma In Project Management - Management

Loyalist College of Applied Arts And Technology

Aviation, Hospitality, Travel & Customer Service - Hospitality And Tourism Management

Frankfinn Institute Of Air Hostess Training

Bachelor of Science - Science

Government College For Women

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REENA REENA