Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Officer
Askari Bank Limited - Islamic Banking Services
2023.09 - Current
Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
Streamlined communication between customers and internal departments for timely issue resolution.
Boosted company reputation by providing exceptional customer service through phone, email, and chat support channels.
Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies.
Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
Improved first-contact resolution rate by efficiently handling customer queries during initial interactions.
Utilized CRM systems proficiently for tracking customer interactions and recording relevant information accurately for future reference.
Communicated with clients regarding account services, statements, and balances.
Branch Service Officer
Soneri Bank Ltd
2022.04 - 2023.06
Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Streamlined branch operations for increased efficiency through regular process evaluations and improvements.
Increased account openings by effectively promoting bank products and services tailored to individual client needs.
Built strong relationships with clients by providing exceptional service and personalized financial advice.
Bancassurance Sales Officer
Jubilee Life Insurance-HBL
2020.11 - 2022.03
Boosted sales performance by identifying and targeting high-potential leads.
Developed strategic sales plans for achieving revenue growth and exceeding targets.
Enhanced customer satisfaction with timely follow-ups and personalized service.
Cultivated strong relationships, establishing trust and loyalty among clients.
Accountant
Al-Qaim Hospital
2020.04 - 2020.10
Increased efficiency by streamlining accounting processes and implementing new financial software.
Improved financial reporting accuracy through meticulous data analysis and reconciliation efforts.
Assisted in reducing outstanding accounts receivable balances by diligently following up on overdue invoices.
Reduced expenses by negotiating with vendors for better pricing and terms on services and supplies.
Internship Training (Welfare Department)
Overseas Pakistani Foundation
2018.01 - 2019.01
Worked on following projects: Facilitation Reintegration Centre, Registration Cards, Foreign Exchange Remittance Cards, Calling Pakistan, CPEC, Online Complaints
Enhanced intern productivity by assisting with project coordination and providing ongoing support.
Streamlined office processes for improved efficiency and time management through regular organization and filing.
Education
BBA (HONS) (4 years) -
Preston University
01.2017
I.COM (2 years) -
Hashmi’s College of Commerce
01.2012
Skills
Account Investigation
Call Documentation
Account Management
Service Recommendations
Multi-tasking
Team player & problem solving.
Data Entry
Effective Communication
CRM Software
Microsoft PowerPoint
Certification
Certificate for professional development for successfully completing the requirements of the 28 personal Enrichment experiences (2014-2016).
Certificate of excellence for demonstrating creative thinking skills (2016).
Certificate of excellence for outstanding participation in the emotionalized learning experience (2016).
Languages
English
Full Professional
Urdu
Native or Bilingual
Affiliations
Book Reading
Software
CRM
MS EXCEL
POWERPOINT
References
References available upon request.
Timeline
Customer Service Officer
Askari Bank Limited - Islamic Banking Services
2023.09 - Current
Branch Service Officer
Soneri Bank Ltd
2022.04 - 2023.06
Bancassurance Sales Officer
Jubilee Life Insurance-HBL
2020.11 - 2022.03
Accountant
Al-Qaim Hospital
2020.04 - 2020.10
Internship Training (Welfare Department)
Overseas Pakistani Foundation
2018.01 - 2019.01
BBA (HONS) (4 years) -
Preston University
I.COM (2 years) -
Hashmi’s College of Commerce
Certificate for professional development for successfully completing the requirements of the 28 personal Enrichment experiences (2014-2016).
Certificate of excellence for demonstrating creative thinking skills (2016).
Certificate of excellence for outstanding participation in the emotionalized learning experience (2016).
Similar Profiles
IMRAN HANIFIMRAN HANIF
Branch Manager at Faysal Bank - Barkat Islamic BankingBranch Manager at Faysal Bank - Barkat Islamic Banking