Reena Agoot
Whitehorse,YT
Summary
Proven in high-pressure environments, adeptly managed unexpected events at Boston Pizza, enhancing customer satisfaction through exceptional service. Skilled in customer service and effective time management, contributed significantly to Raven Inn's reputation for cleanliness. Demonstrates strong team collaboration and multitasking proficiency, ensuring seamless operations and positive guest experiences.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Front of the House Host
Boston Pizza
10.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Hotel Housekeeper
Raven Inn and Suites
06.2024 - Current
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
- Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
- Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
- Contributed to the hotel''s reputation for cleanliness and comfort by providing exceptional service to all guests.
Education
Bachelor of Science - Biology
DMMMSU
PhilippinesSt. Francis of Assisi Catholic Secondary School
Whitehorse, YT05-2025
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
Languages
English
Full Professional
Certification
Food Safe Certificate
Timeline
Front of the House Host
Boston Pizza
10.2024 - Current
Hotel Housekeeper
Raven Inn and Suites
06.2024 - Current
Bachelor of Science - Biology
DMMMSU
St. Francis of Assisi Catholic Secondary School
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