Summary

Overview

Work History

Education

Skills

Timeline

Reemi Rana

Winnipeg,MB

Summary

Qualified graduate and emerging professional eager to build industry career. Quick learner with great people skills and focus on problem-solving. Handles complex assignments without complaint and works great under pressure.

Overview

2

2

years of professional experience

Work History

Customer Service Representative

Canada Wide

Montreal, QC

09.2020 - 06.2022

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times.
Answered constant flow of customer calls with minimal wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up..
Set up PCs, projectors, and microphones for use in video conferencing rooms.
Performed maintenance tasks on PCs, networks and mobile devices.
Explained technical information in clear terms to non-technical individuals to promote better understanding.
Served at internal helpdesk, accepting and resolving calls or delegating more severe issues to IT Technician. .

Education

Associate of Applied Science - Software And Information Systems Testing

Matrix College

Montreal, QC

04.2022

Skills

Building Customer Trust and Loyalty
Upbeat and Positive Personality
Customer Retention Strategies
Calm and Professional Under Pressure
Microsoft Excel
Order and Refund Processing

Data Entry and Maintenance
Organizational Skills
Training Junior Team Members
Google Docs
Critical Thinking

Timeline

Customer Service Representative

Canada Wide

09.2020 - 06.2022

Associate of Applied Science - Software And Information Systems Testing

Matrix College