Reema Sharma
London
Summary
Detail-oriented professional with proven knowledge of banking, customer service. Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
10
10
years of professional experience
Work History
Contact Center Associate
Bank Of Montreal
05.2022 - Current
- Built strong relationships with customers to increase retention and loyalty.
- Improved customer satisfaction by efficiently addressing and resolving credit card disputes and inquiries.
- Provided exceptional customer service, leading to increased client retention rates and positive referrals from satisfied customers.
- Assisted clients in understanding their credit card benefits, resulting in increased usage of available perks.
- Coordinated with other departments to verify timely and accurate processing of credit card applications.
Merchandising Execution Associate (Part Time)
Home Depot
10.2020 - 03.2022
- Built relationships with key personnel at store level to ensure effective implementation of merchandising strategies
- Ensured compliance with company policies and procedures related to merchandising activities
- Managed vendor relations by negotiating contracts, monitoring deliveries, resolving disputes
- Utilized creative problem solving techniques to resolve customer issues quickly and efficiently.
Cabin Crew Member
Interglobe Aviation Ltd
09.2017 - 03.2020
- Managed challenging situations calmly and professionally, such as handling passengers or addressing flight delays.
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
Personal Banking Associate
Intelenet Global Services
07.2015 - 03.2017
- Increased client retention through exceptional relationship-building and proactive problem-solving skills.
- Initiated proactive outreach efforts targeting potential customers within the local community, resulting in a steady expansion of the bank''s client base.
- Collaborated with branch management to develop targeted marketing initiatives aimed at attracting new customers and increasing overall business growth.
- Conducted regular account reviews to identify opportunities for cross-selling additional bank products and services.
Education
Graduate Diploma - Business Management
Conestoga College
12.2021
Masters Of Commerce -
Mumbai University
06.2017
Bachelor's Of Commerce -
Mumbai University
06.2015
Skills
- Client Relationship Building
- Application processing
- Transaction monitoring
- Decision Making
- Customer Service
- CRM Software
Timeline
Contact Center Associate
Bank Of Montreal
05.2022 - Current
Merchandising Execution Associate (Part Time)
Home Depot
10.2020 - 03.2022
Cabin Crew Member
Interglobe Aviation Ltd
09.2017 - 03.2020
Personal Banking Associate
Intelenet Global Services
07.2015 - 03.2017
Masters Of Commerce -
Mumbai University
Bachelor's Of Commerce -
Mumbai University
Graduate Diploma - Business Management
Conestoga College
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