Reema Sharma
London,ON
Summary
Dynamic professional with a proven track record at Bank Of Montreal, enhancing compliance through meticulous KYC reviews and transaction monitoring. Excelled in client relationship building and banking systems proficiency, driving operational excellence. Achieved significant improvements in customer due diligence, demonstrating exceptional communication skills and a commitment to industry best practices.
Overview
8
8
years of professional experience
Work History
Credit Card Specialist
Bank Of Montreal
Mississauga, ON
05.2022 - Current
- Provided exceptional customer service by addressing credit card inquiries and resolving issues promptly.
- Assisted customers with credit card account management, ensuring a positive experience.
- Handled customer service responsibilities, including answering questions and resolving credit card-related problems.
- Resolved customer inquiries and issues regarding credit card accounts, ensuring high levels of satisfaction.
- Assisted customers with credit card applications, providing clear and accurate information.
Merchandising Execution Associate
Home Depot
Waterloo, ON
10.2020 - 03.2022
- Increased sales by implementing strategic merchandising plans and executing timely product placements.
- Optimized store layout for improved customer experience and increased revenue generation.
- Collaborated with cross-functional teams to develop and execute promotional campaigns, resulting in higher sell-through rates.
- Maintained strong vendor relationships, ensuring timely delivery of products and streamlined inventory management.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly, driving positive results.
- Conducted regular store audits to ensure compliance with visual presentation standards, leading to consistent brand representation.
Cabin Crew Member
InterGlobe Aviation Ltd.
India
06.2017 - 03.2020
- Performed cabin checks throughout the flight to ensure passenger comfort and safety requirements were met.
- Instructed passengers on safety and emergency procedures and answered questions related to flight.
- Verified that all doors were secured before take off and landing.
- Inventoried aircraft amenities and completed order list for turnaround.
- Demonstrated safety procedures for emergency situations and ensured compliance among passengers.
- Offered answers to passengers' questions and resolved issues that arose during flights.
Education
Graduate Diploma in Business Management -
Conestoga College
Ontario01-2021
Master's in Commerce -
University Of Mumbai
IndiaBachelor of Commerce -
University of Mumbai
IndiaSkills
- Transaction monitoring
- Payment processing
- Banking systems proficiency
- Client relationship building
- Excellent communication
Timeline
Credit Card Specialist
Bank Of Montreal
05.2022 - Current
Merchandising Execution Associate
Home Depot
10.2020 - 03.2022
Cabin Crew Member
InterGlobe Aviation Ltd.
06.2017 - 03.2020
Graduate Diploma in Business Management -
Conestoga College
Master's in Commerce -
University Of Mumbai
Bachelor of Commerce -
University of Mumbai
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