Reema Sharma
London,ON
Summary
Detail-oriented professional with proven knowledge of banking, customer service. Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
7
7
years of professional experience
Work History
Junior KYC Analyst
Bank Of Montreal
05.2022 - Current
- Performed periodic reviews and reports on merchants to comply with rules, regulations and KYC requirements.
- Reviewed new prospect KYC documents to meet requirements and determine business model risk.
- Analyzed and investigated clients to conduct detailed customer due diligence and enhanced due diligence review.
- Supported KYC processes for prospective and existing customers.
- Maintained up-to-date knowledge of industry best practices, sharing insights with colleagues to enhance organizational performance.
Merchandising Execution Associate (Part Time)
Home Depot
10.2020 - 03.2022
- Built relationships with key personnel at store level to ensure effective implementation of merchandising strategies
- Ensured compliance with company policies and procedures related to merchandising activities
- Managed vendor relations by negotiating contracts, monitoring deliveries, resolving disputes
- Utilized creative problem solving techniques to resolve customer issues quickly and efficiently.
Personal Banking Associate
Intelenet Global Services
07.2017 - 03.2020
- Increased client retention through exceptional relationship-building and proactive problem-solving skills.
- Initiated proactive outreach efforts targeting potential customers within the local community, resulting in a steady expansion of the bank''s client base.
- Collaborated with branch management to develop targeted marketing initiatives aimed at attracting new customers and increasing overall business growth.
- Conducted regular account reviews to identify opportunities for cross-selling additional bank products and services.
Education
GRADUATE DIPLOMA - BUSINESS MANAGEMENT
Conestoga College
12.2021
Skills
- Know Your Customer
- Anti-Money Laundering
- Enhanced Due Diligence
- Sanctions Screening
- Time Management
- Document Review
- Decision Making
- Customer Service
- CRM Software
Timeline
Junior KYC Analyst
Bank Of Montreal
05.2022 - Current
Merchandising Execution Associate (Part Time)
Home Depot
10.2020 - 03.2022
Personal Banking Associate
Intelenet Global Services
07.2017 - 03.2020
GRADUATE DIPLOMA - BUSINESS MANAGEMENT
Conestoga College
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