Reema Dodhiya
Thunder Bay,ON
Summary
- Seeking a challenging role that leverages my extensive experience in Office Administration, coupled with my proven track record as a Customer Service Manager at Walmart for three years, and supported by my educational background in Business Administration with a specialization in Accounting. I aim to contribute my diverse skill set and expertise to drive operational excellence, enhance customer satisfaction, and support strategic financial objectives within a dynamic and growth-focused organization
Overview
6
6
years of professional experience
Work History
Administrative Officer
JFT Contracting
Thunder Bay, ON
05.2022 - Current
- Checking Employee time sheets to prepare accurate bi-weekly payroll through Sage50.
- Submit payroll to bank for EFT.
- Prepare, Process, Verify & Distribute Pay-stubs.
- Enrolling new employees into system & Manage company benefits.
- Maintaining Accounts Receivables and Accounts Payables , Cash Flow and Data entry.
- Preparing and Filling Government remittances - Source deduction, WSIB Remittances, etc.
- Preparing reports for Month-end/Quarter-end GST/HST, WSIB, etc.
- Maintaining and preparing GL accounts, Bank & Credit Card Reconciliations, etc.
- Preparing invoices and quotes for clients.
- Enrolling new employees into company's benefits plan, setting up their files, etc.
- Preparing T4's and ROE.
- Answering calls, emails and respond to customer's inquiries and maintain good relations with them.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities
Customer Service Manager
Walmart
Thunder Bay, ON
10.2020 - 06.2023
- Reviewing reports to establish baseline customer satisfaction level.
- Contacting customers who have complained and work with them to resolve their issues.
- Promoting a positive work environment for employees and leading by example.
- Managing staffing level for the customer service desk and other key areas.
- Ensuring associates are adequately trained and up to date on current procedures.
- Overseeing cashiers, filling, switching up cash registers, scheduling cashiers break, assigning associates to a role when the store is to busy.
- Managing large amounts of incoming phone calls and take an extra mile to engage with customers and satisfy them.
- Enrolling customers for rewards program, motivating associates to perform better to meet the assigned targets.
Accounting Student
Cheadles LLP
Thunder Bay, ON
01.2022 - 04.2022
- Provide accounting and clerical support to the accounting department.
- Prepare and maintain accounting documents and records.
- Prepare bank deposits, cheques, and general ledger posting.
- Provide assistance and support to seniors.
- Performing credit card and bank reconciliation via PC-Law
- preparing and creating invoices via PC-Law and custom templates.
- Preparing journal entries and printing various reports.
- Create/maintain personnel files for all the employees.
Customer Service Representative
LCBO
Thunder Bay, ON
06.2021 - 09.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Consulted with customers to resolve service and billing issues.
- Manage transactions with customers using cash registers.
- Sorts and stocks products in the shelves.
Front Desk Agent
Ramada by Wyndham Airlane Hotel
Thunder Bay, ON
07.2020 - 01.2021
- Handled payment processing and provided customers with receipts and proper bills and change.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
- Posted charges, updated accounts and issued bills to departing guests.
- Responded to inquiries and room requests made online, by phone and via email.
- Wrote and maintained incident reports, daily activity logs and other documents as requested by management.
- Completed end-of-day reporting and balanced registers to maintain financial accuracy.
- Coordinated with internal departments to handle wide range of guest needs.
Cashier
Walmart
Thunder Bay, ON
05.2020 - 10.2020
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Conducted price checks for special orders or discounts as requested by customers.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Performed other duties as assigned by management.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Accounting Clerk
Hotel President
Rajula, Gujarat
06.2018 - 07.2019
- Perform Accounting and Clerical Functions to support supervisor.
- Compile and Sort invoices and cheques.
- Issue cheques for Accounts Payable.
- Record business transactions and key detail worksheets in the general ledger system.
- File and tally deposits and match invoices to work orders and process bills for payments.
- Create and update records ensuring accuracy and validity of information.
- Researching, Analyzing and summarizing data for reports independently.
- Performing Accounts Receivables/Payables, Payrolls, Filling GST/HST, Sources deductions and Visa Reconciliation.
- Maintaining all the databases in Tally Software.
Education
Advanced Diploma - Business Administration in Accouting
Confederation College of Applied Arts And Technology
Thunder Bay, ON06.2022
Secondary School - Commerce
Nirmala Memorial Foundation College of Commerce
Mumbai, Maharashtra.06.2018
Skills
- Business Correspondence
- Office Management
- Managing Office Supply Inventory
- Customer Relationship Management
- Maintaining Office Records
- Accounts Payable/Receivable
- General Ledger
- Financial Records and Processing
- Payroll Processing
- Sage 50
- PC-Law
- Microsoft Office
- Communication & Interpersonal Skills
- Time Management and Organized
- Human Resources Support
- Attention to detail
- Analytical & problem solving abilities
- Multitasking
Timeline
Administrative Officer
JFT Contracting
05.2022 - Current
Accounting Student
Cheadles LLP
01.2022 - 04.2022
Customer Service Representative
LCBO
06.2021 - 09.2021
Customer Service Manager
Walmart
10.2020 - 06.2023
Front Desk Agent
Ramada by Wyndham Airlane Hotel
07.2020 - 01.2021
Cashier
Walmart
05.2020 - 10.2020
Accounting Clerk
Hotel President
06.2018 - 07.2019
Advanced Diploma - Business Administration in Accouting
Confederation College of Applied Arts And Technology
Secondary School - Commerce
Nirmala Memorial Foundation College of Commerce
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