Reem Sayadi
Salon Manager / Administrative Coordinator
Mississauga,ON
Summary
Organized and proactive professional with 2+ years as a salon manager and 5+ years in coordination and customer service. Skilled in scheduling, calendar management, data entry, and team support. Tech-savvy with MS Office, cloud tools, and CRMs. Eager to bring strong organizational skills to an Executive Assistant role.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Salon Manager
Hair by Reema
05.2022 - Current
- Managed administrative operations for 20+ staff, coordinating 80+ daily appointments, internal communications, and digital record systems to ensure smooth workflow.
- Supported ownership by coordinating calendars with weekly meetings, preparing performance reports, and resolving high-priority client issues efficiently.
- Maintained records for 10,000+ clients, managed vendor orders and inventory valued over $10K, ensuring timely restocking and cost control.
- Trained and supervised a team of 4 front desk staff on booking software and communication protocols, boosting appointment flow efficiency by 25% and reducing errors by 30%.
Retail & Loss Prevention Associate
Nordstrom
08.2018 - 01.2020
- Delivered exceptional service to 100+ customers weekly in a high-end retail environment, supporting loss prevention efforts and maintaining inventory accuracy with less than 1% shrinkage.
- Prepared and filed detailed loss prevention reports, including 5+ police reports quarterly, contributing to a 20% reduction in theft incidents over one year.
- Resolved member inquiries and account issues using multiple systems (POS, CRM, internal tools), consistently meeting service-level targets and maintaining a 95%+ satisfaction rate.
Customer Service Representative
Bond Brand Loyalty
02.2018 - 08.2018
- Managed 60–80 daily inbound calls, resolving account issues with a 90%+ first-call resolution rate.
- Educated members on program benefits, contributing to a 15% increase in engagement.
- Maintained a 95%+ customer satisfaction rating across multiple support platforms.
Education
Bachelor of Business Administration - Management
01.2011 - 01.2016
Skills
Complex calendar & schedule management
Meeting and event planning
Task prioritization and time management
Professional written and verbal communication
Document preparation and filing systems
Office management and supply coordination
Confidentiality and discretion in handling sensitive information
Policy and procedure compliance
Conflict resolution
Process improvement and workflow optimization
Customer service excellence
Team collaboration and support
Adaptability and flexibility in fast-paced environments
Project coordination support
Social media and communication tools management
Internships Volunteering
Project Manager & Designer, NYGEP
Toronto and Region Conservation Authority (TRCA), Toronto, ON
Timeline
Salon Manager - Hair by Reema
05.2022 - Current
Retail & Loss Prevention Associate - Nordstrom
08.2018 - 01.2020
Customer Service Representative - Bond Brand Loyalty
02.2018 - 08.2018
American University of Sharjah - Bachelor of Business Administration, Management
01.2011 - 01.2016