Summary
Overview
Work History
Education
Skills
Internships Volunteering
Timeline

Reem Sayadi

Salon Manager / Administrative Coordinator
Mississauga,ON

Summary

Organized and proactive professional with 2+ years as a salon manager and 5+ years in coordination and customer service. Skilled in scheduling, calendar management, data entry, and team support. Tech-savvy with MS Office, cloud tools, and CRMs. Eager to bring strong organizational skills to an Executive Assistant role.

Overview

7
7
years of professional experience
5
5
years of post-secondary education
2
2
Languages

Work History

Salon Manager

Hair by Reema
05.2022 - Current
  • Managed administrative operations for 20+ staff, coordinating 80+ daily appointments, internal communications, and digital record systems to ensure smooth workflow.
  • Supported ownership by coordinating calendars with weekly meetings, preparing performance reports, and resolving high-priority client issues efficiently.
  • Maintained records for 10,000+ clients, managed vendor orders and inventory valued over $10K, ensuring timely restocking and cost control.
  • Trained and supervised a team of 4 front desk staff on booking software and communication protocols, boosting appointment flow efficiency by 25% and reducing errors by 30%.

Retail & Loss Prevention Associate

Nordstrom
08.2018 - 01.2020
  • Delivered exceptional service to 100+ customers weekly in a high-end retail environment, supporting loss prevention efforts and maintaining inventory accuracy with less than 1% shrinkage.
  • Prepared and filed detailed loss prevention reports, including 5+ police reports quarterly, contributing to a 20% reduction in theft incidents over one year.
  • Resolved member inquiries and account issues using multiple systems (POS, CRM, internal tools), consistently meeting service-level targets and maintaining a 95%+ satisfaction rate.

Customer Service Representative

Bond Brand Loyalty
02.2018 - 08.2018
  • Managed 60–80 daily inbound calls, resolving account issues with a 90%+ first-call resolution rate.
  • Educated members on program benefits, contributing to a 15% increase in engagement.
  • Maintained a 95%+ customer satisfaction rating across multiple support platforms.

Education

Bachelor of Business Administration - Management

American University of Sharjah, Sharjah, UAE
01.2011 - 01.2016

Skills

Complex calendar & schedule management

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Internships Volunteering

Project Manager & Designer, NYGEP

Toronto and Region Conservation Authority (TRCA), Toronto, ON

Timeline

Salon Manager - Hair by Reema
05.2022 - Current
Retail & Loss Prevention Associate - Nordstrom
08.2018 - 01.2020
Customer Service Representative - Bond Brand Loyalty
02.2018 - 08.2018
American University of Sharjah - Bachelor of Business Administration, Management
01.2011 - 01.2016

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Reem SayadiSalon Manager / Administrative Coordinator