Reem Mtran
Edmonton,AB
Summary
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
15
15
years of professional experience
Work History
Financial Institution Manager
Syria Gulf Bank
10.2020 - 02.2023
- Accomplished multiple tasks within established timeframes.
- Conducting Credit Analysis of the countries , Local and Abroad ( Correspondent Banks ) with providing the necessary credit studies to take appropriate decisions .
- Member of bank's Assets and Liabilities Management Committee.
- Cross-trained employees to maximize team agility and performance.
- Enhanced Financial Institutions ( Banks , Insurance companies ,,,) satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- communicated clearly with employees , Financial institutions , Senior Management and stakeholders to keep every one on same page , and working to ward established business goals .
- Member of the accounting standard IFRS9 bank's committee.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Developed and maintained relationships with customers and financial institutions through account development .
- Developed a strong company culture( policies & procedures) focused on employee engagement, collaboration, and continuous learning opportunities.
- Review and Audit reports issued by the department to Senior executive management .
Treasury & Financial Institutions Deputy Manager
Syria Gulf Bank
01.2020 - 10.2020
- Mentored junior staff members on best practices for project management and team collaboration skills, fostering a supportive work environment.
- Increased customer( correspondent Banks )satisfaction levels by developing targeted strategies to address client concerns effectively.
- Identified areas for improvement within the department, implementing strategic initiatives to address gaps in performance or resources.
- Liaised with team members, stakeholders and vendors to coordinate activities, provisioning, environment setup, risk mitigation and follow-up.
Treasury & Financial Institution Supervisor
Syria Gulf Bank
09.2017 - 01.2020
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Treasury & Financial Institutions Senior Officer
Syria Gulf Bank
02.2016 - 09.2017
- Optimized supply chain management practices by evaluating current processes, identifying inefficiencies, and implementing cost-effective solutions.
- Produced reports each month outlining treasury( foreign currency , Trade Markets metrics.
- Streamlined operations by identifying inefficiencies and implementing targeted solutions for improvement.
- Established strong relationships with key clients to maintain customer loyalty and drive repeat business opportunities.
- Increased team efficiency by streamlining communication and implementing new project management strategies.
Treasury Officer
Bank of Jordan - Syria
10.2013 - 02.2016
- Managed foreign exchange exposure to minimize currency risk, utilizing hedging strategies when necessary.
- Contributed to the development of business continuity plans for treasury operations, ensuring minimal disruptions during unforeseen events or crises.
- Maintained up-to-date knowledge of relevant regulatory changes affecting treasury activities, allowing for proactive adaptation of policies as needed.
- Conducted due diligence on potential investments, ensuring alignment with the organization''s risk tolerance and objectives.
Customer Service Officer
Bank of Jordan - Syria
05.2012 - 10.2013
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Conducted thorough research to provide detailed solutions to complex customer inquiries, ensuring satisfaction and understanding.
- Streamlined communication between customers and internal departments for timely issue resolution.
- Participated in regular meetings with supervisors to discuss challenges faced during daily operations, identifying opportunities for growth and development.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Reduced response time by managing high call volumes while maintaining a professional demeanor under pressure.
Bank Teller Intern
Bank of Jordan -Syria
04.2010 - 04.2012
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Adhered to strict confidentiality guidelines when handling sensitive customer information, ensuring privacy protection at all times.
- Ensured accuracy of financial transactions, verifying identification and necessary documentation for withdrawals and deposits.
- Streamlined teller processes, identifying areas for improvement and suggesting solutions to enhance efficiency.
Receptionist and Adminstrative
Mitsubishi Motors Cars Agency
07.2008 - 01.2010
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Auditing on cars statement incoordination with the financial department .
Education
Damascus University
Accounting And Finance , Damascus University
Graduation Certificate
Higher Council Of Intermediate Institutes -11.2008
Skills
- Time Management
- Team Leadership
- Project Management
- Strategic Planning
- Operations Management
- Customer Relationship Management (CRM)
- Verbal and written communication
- Cross-Functional Teamwork
- operating Systems : Windows
- ICBS Banking software program
- Banks Banking software program
Languages
English
Professional Working
Arabic
Native or Bilingual
Date of Birth : 10 JAN 1989
I can provide further information upon request .
Certificates and other Supporting documents and references could be furnished .
Thank you for kind attention
Timeline
Financial Institution Manager
Syria Gulf Bank
10.2020 - 02.2023
Treasury & Financial Institutions Deputy Manager
Syria Gulf Bank
01.2020 - 10.2020
Treasury & Financial Institution Supervisor
Syria Gulf Bank
09.2017 - 01.2020
Treasury & Financial Institutions Senior Officer
Syria Gulf Bank
02.2016 - 09.2017
Treasury Officer
Bank of Jordan - Syria
10.2013 - 02.2016
Customer Service Officer
Bank of Jordan - Syria
05.2012 - 10.2013
Bank Teller Intern
Bank of Jordan -Syria
04.2010 - 04.2012
Receptionist and Adminstrative
Mitsubishi Motors Cars Agency
07.2008 - 01.2010
Damascus University
Accounting And Finance , Damascus University
Graduation Certificate