Summary
Overview
Work History
Education
Skills
Languages
Date of Birth : 10 JAN 1989
Timeline
Generic

Reem Mtran

Edmonton,AB

Summary

Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

15
15
years of professional experience

Work History

Financial Institution Manager

Syria Gulf Bank
10.2020 - 02.2023
  • Accomplished multiple tasks within established timeframes.
  • Conducting Credit Analysis of the countries , Local and Abroad ( Correspondent Banks ) with providing the necessary credit studies to take appropriate decisions .
  • Member of bank's Assets and Liabilities Management Committee.
  • Cross-trained employees to maximize team agility and performance.
  • Enhanced Financial Institutions ( Banks , Insurance companies ,,,) satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • communicated clearly with employees , Financial institutions , Senior Management and stakeholders to keep every one on same page , and working to ward established business goals .
  • Member of the accounting standard IFRS9 bank's committee.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Developed and maintained relationships with customers and financial institutions through account development .
  • Developed a strong company culture( policies & procedures) focused on employee engagement, collaboration, and continuous learning opportunities.
  • Review and Audit reports issued by the department to Senior executive management .

Treasury & Financial Institutions Deputy Manager

Syria Gulf Bank
01.2020 - 10.2020
  • Mentored junior staff members on best practices for project management and team collaboration skills, fostering a supportive work environment.
  • Increased customer( correspondent Banks )satisfaction levels by developing targeted strategies to address client concerns effectively.
  • Identified areas for improvement within the department, implementing strategic initiatives to address gaps in performance or resources.
  • Liaised with team members, stakeholders and vendors to coordinate activities, provisioning, environment setup, risk mitigation and follow-up.

Treasury & Financial Institution Supervisor

Syria Gulf Bank
09.2017 - 01.2020
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.

Treasury & Financial Institutions Senior Officer

Syria Gulf Bank
02.2016 - 09.2017
  • Optimized supply chain management practices by evaluating current processes, identifying inefficiencies, and implementing cost-effective solutions.
  • Produced reports each month outlining treasury( foreign currency , Trade Markets metrics.
  • Streamlined operations by identifying inefficiencies and implementing targeted solutions for improvement.
  • Established strong relationships with key clients to maintain customer loyalty and drive repeat business opportunities.
  • Increased team efficiency by streamlining communication and implementing new project management strategies.

Treasury Officer

Bank of Jordan - Syria
10.2013 - 02.2016
  • Managed foreign exchange exposure to minimize currency risk, utilizing hedging strategies when necessary.
  • Contributed to the development of business continuity plans for treasury operations, ensuring minimal disruptions during unforeseen events or crises.
  • Maintained up-to-date knowledge of relevant regulatory changes affecting treasury activities, allowing for proactive adaptation of policies as needed.
  • Conducted due diligence on potential investments, ensuring alignment with the organization''s risk tolerance and objectives.

Customer Service Officer

Bank of Jordan - Syria
05.2012 - 10.2013
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Conducted thorough research to provide detailed solutions to complex customer inquiries, ensuring satisfaction and understanding.
  • Streamlined communication between customers and internal departments for timely issue resolution.
  • Participated in regular meetings with supervisors to discuss challenges faced during daily operations, identifying opportunities for growth and development.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Reduced response time by managing high call volumes while maintaining a professional demeanor under pressure.

Bank Teller Intern

Bank of Jordan -Syria
04.2010 - 04.2012
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Adhered to strict confidentiality guidelines when handling sensitive customer information, ensuring privacy protection at all times.
  • Ensured accuracy of financial transactions, verifying identification and necessary documentation for withdrawals and deposits.
  • Streamlined teller processes, identifying areas for improvement and suggesting solutions to enhance efficiency.

Receptionist and Adminstrative

Mitsubishi Motors Cars Agency
07.2008 - 01.2010
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Auditing on cars statement incoordination with the financial department .

Education

Damascus University

Accounting And Finance , Damascus University

Graduation Certificate
Higher Council Of Intermediate Institutes -
11.2008

Skills

  • Time Management
  • Team Leadership
  • Project Management
  • Strategic Planning
  • Operations Management
  • Customer Relationship Management (CRM)
  • Verbal and written communication
  • Cross-Functional Teamwork
  • operating Systems : Windows
  • ICBS Banking software program
  • Banks Banking software program

Languages

English
Professional Working
Arabic
Native or Bilingual

Date of Birth : 10 JAN 1989

I can provide further information upon request .

Certificates and other Supporting documents and references could be furnished .


                                                              Thank you for kind attention 

Timeline

Financial Institution Manager

Syria Gulf Bank
10.2020 - 02.2023

Treasury & Financial Institutions Deputy Manager

Syria Gulf Bank
01.2020 - 10.2020

Treasury & Financial Institution Supervisor

Syria Gulf Bank
09.2017 - 01.2020

Treasury & Financial Institutions Senior Officer

Syria Gulf Bank
02.2016 - 09.2017

Treasury Officer

Bank of Jordan - Syria
10.2013 - 02.2016

Customer Service Officer

Bank of Jordan - Syria
05.2012 - 10.2013

Bank Teller Intern

Bank of Jordan -Syria
04.2010 - 04.2012

Receptionist and Adminstrative

Mitsubishi Motors Cars Agency
07.2008 - 01.2010

Damascus University

Accounting And Finance , Damascus University

Graduation Certificate
Reem Mtran