Summary
Overview
Work History
Education
Skills
Languages
Timeline
Volunteer Experience
Volunteer Experience
Generic

Reem Mousaoui

Summary

Dedicated and detail-oriented professional with a strong foundation in psychology, seeking to leverage academic knowledge and practical skills in research, report writing, and results observation to contribute effectively to the School of Psychology

Overview

4
4
years of professional experience

Work History

Co-Founder

Hala The Craft Lady
08.2020 - Current
  • Designed tailored floral arrangements based on clients' preferences
  • Scheduled clients' appointments to discuss product design as well as pricing and event schedule
  • Managed emergent situations during paid events with utmost care for client satisfaction.
  • Increased company revenue by developing and implementing innovative marketing strategies.
  • Evaluated market trends to identify emerging opportunities and inform strategic decision making.
  • Developed marketing materials and campaigns to boost brand awareness and customer engagement.
  • Networked with other businesses and customers to increase sales opportunities and contacts.

Customer Service

Walmart
04.2020 - Current
  • Greeted customers at counter and provided excellent customer service.
  • Serviced high volume of calls while providing excellent customer service.
  • Enhanced customer satisfaction by providing exceptional service and addressing inquiries promptly.
  • Streamlined checkout process for faster transactions, resulting in reduced waiting times for customers.
  • Maintained a clean and organized store environment, enhancing customer shopping experience.
  • Processed returns and exchanges efficiently, ensuring customer satisfaction and trust in the company''s policies.
  • Provided personalized recommendations to customers based on their needs, preferences, and budget constraints.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering long-term relationships with clients.
  • Educated customers about ongoing promotions and special offers, driving additional revenue for the store.
  • Trained new employees on company policies, procedures, and best practices in retail customer service delivery.
  • Handled cash register operations accurately, minimizing discrepancies while reconciling daily financial reports.
  • Coordinated with fellow associates to maintain adequate staffing levels during peak hours of operation.
  • Demonstrated adaptability when assigned multiple tasks such as cashiering duties or assisting in other store departments as needed.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Education

Bachelor of Arts - Psychology

University of Ottawa
Ottawa
08.2024

Secondary School Diploma -

Cairine Wilson Secondary School
06.2020

Al Mustafa School
05.2018

Skills

  • Analytical Thinking and Problem Solving
  • Decision Making
  • Cash Handling
  • Customer Support and Complaint Handling
  • Excellent Written and Oral Communication
  • Returns Processing
  • Telephone Etiquette
  • Active Listening
  • Attention to Detail
  • Multitasking Abilities
  • Time Management
  • MS Office

Languages

English
Full Professional
Arabic
Native or Bilingual
French
Elementary

Timeline

Co-Founder

Hala The Craft Lady
08.2020 - Current

Customer Service

Walmart
04.2020 - Current

Bachelor of Arts - Psychology

University of Ottawa

Secondary School Diploma -

Cairine Wilson Secondary School

Al Mustafa School

Volunteer Experience

  • Ottawa Community Immigrant Services Organization (OCISO), Ottawa, Volunteer Interpreter, 09/2021, PRESENT, Interpreted key information between English and Arabic during real-time while on call with numerous stakeholders., Trained in interpretation and customer service as well as confidentiality laws and their application.
  • Ahlul-Bayt Center (ABIS), Ottawa, Volunteer Class Supervisor, 09/2019, 10/2019, Supervised young children's classroom during lessons over the course of 4 weeks, maintaining a quiet environment suitable for learning. Childrens' ages ranged from 5-7 years.

Volunteer Experience

  • Ottawa Community Immigrant Services Organization (OCISO), Ottawa, Volunteer Interpreter, 09/2021, PRESENT, Interpreted key information between English and Arabic during real-time while on call with numerous stakeholders., Trained in interpretation and customer service as well as confidentiality laws and their application.
  • Ahlul-Bayt Center (ABIS), Ottawa, Volunteer Class Supervisor, 09/2019, 10/2019, Supervised young children's classroom during lessons over the course of 4 weeks, maintaining a quiet environment suitable for learning. Childrens' ages ranged from 5-7 years.

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Reem Mousaoui