Reem Mohammed
North York,Canada
Summary
Enthusiastic and motivated Business – Financial Planning graduate with 3+ years of customer service and retail leadership experience. Passionate about continuous learning, improving processes, and helping people. Currently pursuing the Canadian Securities Course (CSC) to build a strong foundation in financial services. Eager to bring my positive attitude, strong work ethic, and people-first mindset to an entry-level banking or financial services role. Known for being reliable, coachable, and genuinely driven to grow in the financial industry.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Supervisor
National Thrift Store Ltd.
10.2023 - Current
- Led daily store operations and supported a team of 5–7 to meet customer satisfaction and sales goals.
- Addressed and resolved customer concerns with empathy and professionalism.
- Handled cash reconciliation, deposits, and till accuracy.
- Coached new staff on company standards, product knowledge, and customer interaction.
Customer Sales Associate
National Thrift Store Ltd.
05.2022 - 10.2023
- Processed transactions efficiently while maintaining excellent customer service.
- Identified customer needs and suggested products, contributing to store targets.
- Helped manage inventory and organized product displays.
- Supported team goals by working collaboratively during high-traffic periods.
Education
Advanced Diploma - Business Administration: Financial Planning
Seneca Polytechnic
Toronto, ON04-2025
Skills
- Customer Service Excellence – Friendly, attentive, and dedicated to making every client feel supported
- Cash Handling & Accuracy – Confident in processing payments, balancing registers, and maintaining precision
- Sales & Needs-Based Solutions – Experience suggesting products/services that meet individual needs
- Digital Banking Assistance – Able to guide customers in using mobile apps and online platforms
- Team Leadership & Support – Trained and led coworkers to exceed sales targets and ensure smooth operations
- Communication & Conflict Resolution – Calm under pressure, listens actively and resolves concerns effectively
- Growth Mindset – Always eager to learn, adapt, and improve performance through feedback
Certification
- Canadian Securities Course (CSC), In Progress, 05/31/25
- Workplace Health and Safety Training, Completed
Additional Highlights
- Actively seeking a full-time position in banking or financial services
- Available for immediate start, including rotational and weekend shifts
- Passionate about financial literacy, personal growth, and building long-term customer relationships
- Committed to continuous improvement and growing within a team that values trust, service, and excellence
Timeline
Supervisor
National Thrift Store Ltd.
10.2023 - Current
Customer Sales Associate
National Thrift Store Ltd.
05.2022 - 10.2023
Advanced Diploma - Business Administration: Financial Planning
Seneca Polytechnic
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