Reem Junaid
Mississauga,ON
Summary
Experienced banking professional with expertise in customer experience, banking products and services, and KYC analysis. Skilled in AML regulations and risk reporting, with a strong attention to detail in safeguarding sensitive data and preventing financial losses.
Overview
2
2
years of professional experience
Work History
Pindrop High Risk Calls - Secondment Role
BMO Bank of Montreal
10.2024 - Current
- Handling inbound calls flagged as potential fraud risks, ensuring thorough client authentication through established procedures to mitigate financial losses.
- Conducting real-time KYC assessments during calls to confirm client identity, reviewing profiles thoroughly for red flags, and updating authentication results to ensure only authorised access banking information.
- Logging and submitting daily High Risk Calls Data to management, tracking high-risk cases and ensuring timely resolution.
- Collaborating with fraud specialist team to escalate and resolve complex issues, safeguarding both the client and organisational interests.
- Maintaining regulatory adherence standards and internal processes to maintain data security and mitigate potential fraud risks.
Everyday Banking Associate
BMO Bank of Montreal
02.2024 - Current
- Delivering exceptional customer experience through inbound calls, efficiently handling a high volume of daily interactions while assisting clients with their day-to-day banking needs.
- Ensuring proper client authentication at the beginning of each call to protect sensitive information and prevent potential financial loss for both the client and the organisation.
- Ensuring quality and compliance in every customer interaction by adhering to banking regulations, internal policies, and ethical standards with safeguarding customer data.
- Keeping up-to-date on banking products, services and processes to provide reliable support and deliver tailored solutions that foster clients’ real financial growth.
- Identifying financial growth opportunities, tailored to each client’s unique financial needs, enhancing engagement by referring them to appropriate specialists.
- Educating clients on self-service tools to encourage the use of digital banking channels, enhancing accessibility and customer loyalty.
Audit Intern
Astrum Technical Services
05.2023 - 08.2023
- Conducted bi-weekly decks presenting project progress, highlighting team’s weekly activities, risks, and potential opportunities.
- Completed weekly financial audits, contributing to financial loss prevention strategies and financial security enhancements.
- Gained experience in customer portfolio management, fostering client satisfaction and financial growth opportunities.
Education
Bachelor Of Commerce - Finance
Concordia University
Montreal, QC05.2023
Skills
- Client Relations
- Anti-money laundering
- Financial risk assessment
- Risk reporting
Languages
English
Arabic
Timeline
Pindrop High Risk Calls - Secondment Role
BMO Bank of Montreal
10.2024 - Current
Everyday Banking Associate
BMO Bank of Montreal
02.2024 - Current
Audit Intern
Astrum Technical Services
05.2023 - 08.2023
Bachelor Of Commerce - Finance
Concordia University
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