Reem Hussini
Halifax,NS
Summary
Meticulous Quality Assurance Manager with 5 years of experience. Talented at performing detail-oriented inspections and training employees for excellent service. Accomplished at meeting long-term financial and quality goals.
Overview
14
14
years of professional experience
Work History
Quality Assurance Manager
J And A Cleaning Solutioans
09.2022 - 10.2024
- Conducted regular audits to ensure adherence to established protocols, maintaining consistency across the organization.
- Established and tracked quality department goals and objectives.
- Managed supplier relationships, enforcing strict standards for incoming materials and components to preserve product integrity and minimize rejections.
- Specified quality requirements of raw materials with suppliers.
- Inspected products and worker progress throughout production.
- Developed quality planning for multiple new product launches by verifying customer requirements and implementing in design and production.
- Assured consistent quality of production by implementing and enforcing automated practice systems.
Renewal Coordinator
Admiral Insurance
01.2018 - 04.2020
- Assisted sales representatives in closing new business deals by providing expert knowledge on contract terms and conditions during negotiations.
- Conducted regular reviews of account status, proactively addressing potential issues before they impacted client renewals.
- Negotiated contract terms with clients, achieving mutually beneficial agreements and securing long-term business partnerships.
- Consistently met or exceeded renewal targets by proactively reaching out to clients well ahead of expiration dates.
- Communicated product quality and market comparisons by creating sales presentations.
Customer Service Representative
Orbit Channel.
08.2010 - 06.2015
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
- Responded to customer requests for products, services, and company information.
- Investigated and resolved accounting, service and delivery concerns.
Education
Bachelor of Arts - Art History
Saint Mary’s University
Halifax, NS05.2001
Skills
- Data Analysis
- Document Control
- Quality control tests
- Solution Design
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Elementary
Arabic
Elementary
multi task
can answer phone input information work fast
Timeline
Quality Assurance Manager
J And A Cleaning Solutioans
09.2022 - 10.2024
Renewal Coordinator
Admiral Insurance
01.2018 - 04.2020
Customer Service Representative
Orbit Channel.
08.2010 - 06.2015
Bachelor of Arts - Art History
Saint Mary’s University
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