Overview
Work History
Education
Skills
Timeline
Generic

REEM BASHA

St. Catharines,ON

Overview

16
16
years of professional experience

Work History

Caregiver

01.2016 - 01.2018
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures
  • Built strong relationships with clients to deliver emotional support and companionship
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance
  • Assisted patients with self-administered medications
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs
  • Provided safe mobility support to help patients move around personal and public spaces
  • Assisted clients with daily living needs to maintain self-esteem and general wellness
  • Recognized and reported abnormalities or changes in patients' health status to case manager
  • Transported individuals to events and activities, medical appointments, and shopping trips
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives
  • Identified needs and coordinated plans for travel and out-of-town functions
  • Liaised with key accounts to deliver targeted administrative household support
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming
  • Maintained strong connections within caregiver community to gain continuous knowledge
  • Guided patients to restroom to support bladder and bowel relief requirements
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information

Receptionist

Dr. Shakhatreh's Office
01.2010 - 01.2012
  • Corresponded with clients through email, telephone, or postal mail
  • Answered central telephone system and directed calls accordingly
  • Managed multiple tasks and met time-sensitive deadlines
  • Confirmed appointments, communicated with clients, and updated client records
  • Responded to inquiries from callers seeking information
  • Kept reception area clean and neat to give visitors positive first impression
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
  • Maintained confidentiality of information regarding clients and company
  • Restocked supplies and submitted purchase orders to maintain stock levels
  • Answered phone promptly and directed incoming calls to correct offices
  • Resolved customer problems and complaints
  • Provided clerical support to company employees by copying, faxing, and filing documents
  • Maintained visitor log for entering and leaving facility for security purposes
  • Handled cash transactions and maintained sales and payments records accurately
  • Assisted with onboarding new clients and securing paperwork completion
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers
  • Routed incoming mail and messages to relevant personnel without delay
  • Organized, maintained and updated information in computer databases
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions
  • Monitored and screened visitors to verify accessibility to inter-office personnel
  • Compiled information from files and research to satisfy information requests
  • Sorted, received, and distributed mail correspondence between departments and personnel

Cashier

Hasty Market
01.2005 - 01.2009
  • Greeted customers entering store and responded promptly to customer needs
  • Restocked and organized merchandise in front lanes
  • Addressed customer needs and made product recommendations to increase sales
  • Helped customers complete purchases, locate items, and join reward programs
  • Worked flexible schedule and extra shifts to meet business needs
  • Answered questions about store policies and addressed customer concerns
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
  • Worked closely with shift manager to solve problems and handle customer concerns
  • Welcomed customers and helped determine their needs
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy
  • Stocked, tagged and displayed merchandise as required

Counter Person/Baker, Cashier

Tim Horton's, Value Max & Beckers Retail Store
01.2003 - 01.2005
  • Addressed guest complaints and resolved issues to promote satisfaction
  • Demonstrated knowledge and applied proper food handling standards
  • Processed both cash and card purchases and returns
  • Processed customer orders and accurately entered into order system
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies
  • Managed multiple tasks in high-volume environment
  • Reconciled cash drawer and corrected any errors
  • Relayed information about menu selections and featured products
  • Accurately operated cash register to process customer payments
  • Reconciled receipt totals, cash and credit payments to address shortages
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders
  • Backed up servers by setting up trays and completing some food deliveries
  • Brewed coffee and tea and changed out drink station syrups
  • Observed customer purchases in line and differentiated between standard portions
  • Replenished serving stations with fresh food and cleaned up spills
  • Filled out daily shift log to record amount of food prepared, used and leftover
  • Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line

01.2003 - 01.2004
  • Strengthened communication skills through regular interactions with others
  • Worked well in a team setting, providing support and guidance
  • Gained strong leadership skills by managing projects from start to finish
  • Developed strong communication and organizational skills through working on group projects
  • Developed and maintained courteous and effective working relationships
  • Assisted with day-to-day operations, working efficiently and productively with all team members
  • Provided professional services and support in a dynamic work environment
  • Self-motivated, with a strong sense of personal responsibility
  • Applied effective time management techniques to meet tight deadlines
  • Demonstrated creativity and resourcefulness through the development of innovative solutions
  • Learned and adapted quickly to new technology and software applications
  • Proved successful working within tight deadlines and a fast-paced environment
  • Proven ability to develop and implement creative solutions to complex problems
  • Worked effectively in fast-paced environments
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution
  • Developed strong organizational and communication skills through coursework and volunteer activities
  • Resolved problems, improved operations and provided exceptional service
  • Adaptable and proficient in learning new concepts quickly and efficiently

Housekeeping

Ameri-cana Hotel
01.2002 - 01.2003
  • Performed routine housekeeping functions
  • Managed housekeeping scheduling and planning
  • Followed sanitation and good housekeeping practices
  • Reviewed housekeeping supply charts and inventories
  • Collaborated with maintenance and housekeeping teams
  • Performed general housekeeping and cleaning tasks
  • Trained housekeeping staff on cleaning protocols
  • Resolved complaints regarding housekeeping and room service
  • Oversaw discipline, safety and good housekeeping systems
  • Restructured lines of communication with housekeeping to make sure guests were satisfied with timeliness and quality of housekeeping services
  • Practiced excellent housekeeping to maintain accident-free workplace
  • Helped with general light housekeeping and transportation arrangements
  • Taught and assisted with cooking and light housekeeping
  • Inspected rooms for damages and sufficient housekeeping practices
  • Enforced housekeeping standards to comply with cleaning regulations
  • Placed orders for housekeeping supplies and guest toiletries
  • Performed general housekeeping duties by organizing and tidying warehouse

Housekeeping

Sheraton Hotel Fallsview
01.2012
  • Performed routine housekeeping functions
  • Managed housekeeping scheduling and planning
  • Followed sanitation and good housekeeping practices
  • Reviewed housekeeping supply charts and inventories
  • Collaborated with maintenance and housekeeping teams
  • Performed general housekeeping and cleaning tasks
  • Trained housekeeping staff on cleaning protocols
  • Resolved complaints regarding housekeeping and room service
  • Oversaw discipline, safety and good housekeeping systems
  • Restructured lines of communication with housekeeping to make sure guests were satisfied with timeliness and quality of housekeeping services
  • Practiced excellent housekeeping to maintain accident-free workplace
  • Helped with general light housekeeping and transportation arrangements
  • Taught and assisted with cooking and light housekeeping
  • Inspected rooms for damages and sufficient housekeeping practices
  • Placed orders for housekeeping supplies and guest toiletries
  • Enforced housekeeping standards to comply with cleaning regulations
  • Performed general housekeeping duties by organizing and tidying warehouse

Education

Certificate - Sociology Part 1&2

Good Learing Anywhere
Online
08.2018

Certificate - Phycology

Good Learing Anywhere
Online
04.2018

Certificate - Child Development And Parenting A&B

Good Learning Anywhere
Online
01.2018

Gr. 12 Diploma (O.S.S.Dg) -

St. Thomas Secondary School
St. Catharines, ON
2005

Skills

  • HIGHLIGHTS OF SKILLS
  • Provides excellent customer service
  • Handles cash register effectively (cash, debit, credit)
  • Works well independently or in a team environment
  • Energetic and outgoing, able to work in a fast-pace environment
  • Basic computer knowledge in Windows/PC along with internet service
  • Effective time management and organizational skills
  • Excellent communication skills

Timeline

Caregiver

01.2016 - 01.2018

Housekeeping

Sheraton Hotel Fallsview
01.2012

Receptionist

Dr. Shakhatreh's Office
01.2010 - 01.2012

Cashier

Hasty Market
01.2005 - 01.2009

Counter Person/Baker, Cashier

Tim Horton's, Value Max & Beckers Retail Store
01.2003 - 01.2005

01.2003 - 01.2004

Housekeeping

Ameri-cana Hotel
01.2002 - 01.2003

Certificate - Sociology Part 1&2

Good Learing Anywhere

Certificate - Phycology

Good Learing Anywhere

Certificate - Child Development And Parenting A&B

Good Learning Anywhere

Gr. 12 Diploma (O.S.S.Dg) -

St. Thomas Secondary School

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REEM BASHA