REEM BASHA
St. Catharines,ON
Overview
16
16
years of professional experience
Work History
Caregiver
01.2016 - 01.2018
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures
- Built strong relationships with clients to deliver emotional support and companionship
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance
- Assisted patients with self-administered medications
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs
- Provided safe mobility support to help patients move around personal and public spaces
- Assisted clients with daily living needs to maintain self-esteem and general wellness
- Recognized and reported abnormalities or changes in patients' health status to case manager
- Transported individuals to events and activities, medical appointments, and shopping trips
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives
- Identified needs and coordinated plans for travel and out-of-town functions
- Liaised with key accounts to deliver targeted administrative household support
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming
- Maintained strong connections within caregiver community to gain continuous knowledge
- Guided patients to restroom to support bladder and bowel relief requirements
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information
Receptionist
Dr. Shakhatreh's Office
01.2010 - 01.2012
- Corresponded with clients through email, telephone, or postal mail
- Answered central telephone system and directed calls accordingly
- Managed multiple tasks and met time-sensitive deadlines
- Confirmed appointments, communicated with clients, and updated client records
- Responded to inquiries from callers seeking information
- Kept reception area clean and neat to give visitors positive first impression
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Maintained confidentiality of information regarding clients and company
- Restocked supplies and submitted purchase orders to maintain stock levels
- Answered phone promptly and directed incoming calls to correct offices
- Resolved customer problems and complaints
- Provided clerical support to company employees by copying, faxing, and filing documents
- Maintained visitor log for entering and leaving facility for security purposes
- Handled cash transactions and maintained sales and payments records accurately
- Assisted with onboarding new clients and securing paperwork completion
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers
- Routed incoming mail and messages to relevant personnel without delay
- Organized, maintained and updated information in computer databases
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions
- Monitored and screened visitors to verify accessibility to inter-office personnel
- Compiled information from files and research to satisfy information requests
- Sorted, received, and distributed mail correspondence between departments and personnel
Cashier
Hasty Market
01.2005 - 01.2009
- Greeted customers entering store and responded promptly to customer needs
- Restocked and organized merchandise in front lanes
- Addressed customer needs and made product recommendations to increase sales
- Helped customers complete purchases, locate items, and join reward programs
- Worked flexible schedule and extra shifts to meet business needs
- Answered questions about store policies and addressed customer concerns
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Worked closely with shift manager to solve problems and handle customer concerns
- Welcomed customers and helped determine their needs
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy
- Stocked, tagged and displayed merchandise as required
Counter Person/Baker, Cashier
Tim Horton's, Value Max & Beckers Retail Store
01.2003 - 01.2005
- Addressed guest complaints and resolved issues to promote satisfaction
- Demonstrated knowledge and applied proper food handling standards
- Processed both cash and card purchases and returns
- Processed customer orders and accurately entered into order system
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies
- Managed multiple tasks in high-volume environment
- Reconciled cash drawer and corrected any errors
- Relayed information about menu selections and featured products
- Accurately operated cash register to process customer payments
- Reconciled receipt totals, cash and credit payments to address shortages
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders
- Backed up servers by setting up trays and completing some food deliveries
- Brewed coffee and tea and changed out drink station syrups
- Observed customer purchases in line and differentiated between standard portions
- Replenished serving stations with fresh food and cleaned up spills
- Filled out daily shift log to record amount of food prepared, used and leftover
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line
01.2003 - 01.2004
- Strengthened communication skills through regular interactions with others
- Worked well in a team setting, providing support and guidance
- Gained strong leadership skills by managing projects from start to finish
- Developed strong communication and organizational skills through working on group projects
- Developed and maintained courteous and effective working relationships
- Assisted with day-to-day operations, working efficiently and productively with all team members
- Provided professional services and support in a dynamic work environment
- Self-motivated, with a strong sense of personal responsibility
- Applied effective time management techniques to meet tight deadlines
- Demonstrated creativity and resourcefulness through the development of innovative solutions
- Learned and adapted quickly to new technology and software applications
- Proved successful working within tight deadlines and a fast-paced environment
- Proven ability to develop and implement creative solutions to complex problems
- Worked effectively in fast-paced environments
- Participated in team projects, demonstrating an ability to work collaboratively and effectively
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Developed strong organizational and communication skills through coursework and volunteer activities
- Resolved problems, improved operations and provided exceptional service
- Adaptable and proficient in learning new concepts quickly and efficiently
Housekeeping
Ameri-cana Hotel
01.2002 - 01.2003
- Performed routine housekeeping functions
- Managed housekeeping scheduling and planning
- Followed sanitation and good housekeeping practices
- Reviewed housekeeping supply charts and inventories
- Collaborated with maintenance and housekeeping teams
- Performed general housekeeping and cleaning tasks
- Trained housekeeping staff on cleaning protocols
- Resolved complaints regarding housekeeping and room service
- Oversaw discipline, safety and good housekeeping systems
- Restructured lines of communication with housekeeping to make sure guests were satisfied with timeliness and quality of housekeeping services
- Practiced excellent housekeeping to maintain accident-free workplace
- Helped with general light housekeeping and transportation arrangements
- Taught and assisted with cooking and light housekeeping
- Inspected rooms for damages and sufficient housekeeping practices
- Enforced housekeeping standards to comply with cleaning regulations
- Placed orders for housekeeping supplies and guest toiletries
- Performed general housekeeping duties by organizing and tidying warehouse
Housekeeping
Sheraton Hotel Fallsview
01.2012
- Performed routine housekeeping functions
- Managed housekeeping scheduling and planning
- Followed sanitation and good housekeeping practices
- Reviewed housekeeping supply charts and inventories
- Collaborated with maintenance and housekeeping teams
- Performed general housekeeping and cleaning tasks
- Trained housekeeping staff on cleaning protocols
- Resolved complaints regarding housekeeping and room service
- Oversaw discipline, safety and good housekeeping systems
- Restructured lines of communication with housekeeping to make sure guests were satisfied with timeliness and quality of housekeeping services
- Practiced excellent housekeeping to maintain accident-free workplace
- Helped with general light housekeeping and transportation arrangements
- Taught and assisted with cooking and light housekeeping
- Inspected rooms for damages and sufficient housekeeping practices
- Placed orders for housekeeping supplies and guest toiletries
- Enforced housekeeping standards to comply with cleaning regulations
- Performed general housekeeping duties by organizing and tidying warehouse
Education
Certificate - Sociology Part 1&2
Good Learing Anywhere
Online08.2018
Certificate - Phycology
Good Learing Anywhere
Online04.2018
Certificate - Child Development And Parenting A&B
Good Learning Anywhere
Online01.2018
Gr. 12 Diploma (O.S.S.Dg) -
St. Thomas Secondary School
St. Catharines, ON2005
Skills
- HIGHLIGHTS OF SKILLS
- Provides excellent customer service
- Handles cash register effectively (cash, debit, credit)
- Works well independently or in a team environment
- Energetic and outgoing, able to work in a fast-pace environment
- Basic computer knowledge in Windows/PC along with internet service
- Effective time management and organizational skills
- Excellent communication skills
Timeline
Caregiver
01.2016 - 01.2018
Housekeeping
Sheraton Hotel Fallsview
01.2012
Receptionist
Dr. Shakhatreh's Office
01.2010 - 01.2012
Cashier
Hasty Market
01.2005 - 01.2009
Counter Person/Baker, Cashier
Tim Horton's, Value Max & Beckers Retail Store
01.2003 - 01.2005
01.2003 - 01.2004
Housekeeping
Ameri-cana Hotel
01.2002 - 01.2003
Certificate - Sociology Part 1&2
Good Learing Anywhere
Certificate - Phycology
Good Learing Anywhere
Certificate - Child Development And Parenting A&B
Good Learning Anywhere
Gr. 12 Diploma (O.S.S.Dg) -
St. Thomas Secondary School