Reem AL Wadaa
Kanata,ON
Summary
Finance Insurance Manager accomplished in outperforming objectives. Talented salesperson and leader practiced at promoting products and services to exceed goals. Skilled at building long-lasting and productive relationships with customers and financial representatives.
Overview
20
20
years of professional experience
1
1
Certification
Work History
RV Finance & Insurance Manager
Camp Town RV
02.2021 - Current
- Selected appropriate lender, secured approval, obtained customer commitment, and finalized delivery.
- Managed placement of contracts while maximizing F&I PVR.
- Assisted sales desk in structuring deal.
- Consistently adhered to all F&I office process and flow of contracts.
- Tracked and monitored F&I PVR, product penetration and lender penetrations.
- Participated weekly in sales meetings regarding F&I training and issues.
- Assisted General Manager and Sales Manager in training sales staff.
- Adhered to all company policies and procedures.
RV Finance & Insurance Manager
The RV Spot
03.2022 - 03.2023
- Worked with lending institutions to secure financing and fulfilled contracts.
- Discussed optional protections with customers and used persuasive communication skills to obtain agreements.
- Provided detailed explanations of manufacturer and dealership service procedures and policies.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Consistently adhered to all F&I office process and flow of contracts.
- Negotiated loan terms and conditions with customers to secure best deal.
- Tracked and monitored F&I PVR, product penetration and lender penetrations.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
Auto Finance & Insurance Manager
401 Auto RV Canada Inc
10.2019 - 01.2021
- Performed credit interview, prepared credit application, verified accuracy of all material information on the credit application, and submitted to lender.
- Structured deals in accordance with lender and dealership guidelines.
- Coached salespeople on best practices for closing deals and provided guidance to improve sales performance.
- Assisted customers in selecting a vehicle by asking questions and listening carefully to their responses.
- Explained product performance, application, and benefits to prospective customers.
- Described all optional equipment/products available for customer purchase.
- Managed the preparation and completion of the proper loan documentation, sales related paperwork, vehicle transfers, extended insurance and service contracts.
- Performed high-quality, professional, and knowledgeable presentation and demonstration of new/used vehicles.
- Learned to overcome objections, close sales, and performed all other steps of the sales process in accordance with company standards.
- Developed new financial sources, as well as maintained strong relationships with current lenders.
- Provided training and support to the sales staff and assisted in closing deals.
- Provided detailed explanations of manufacturer and dealership service procedures and policies.
Job Developer
ST. LAWRENCE COLLEGE EMPLOYMENT SERVICE
06.2018 - 03.2019
- Managed employer/client caseloads.
- Provided opportunities for employers and job seekers to connect.
- Matched job seeker's skills to employer needs.
- Established and maintained relationships/partnerships with employers.
- Ensured placement employers are able to provide safe and appropriate placement opportunities.
- Ensured placement employers comply with relevant legislations and met program requirements.
- Supported clients in their job search.
- Provided assistance with intake/assessment processes.
- Assisted in promotional activities and client recruitment/outreach.
- Provided information and resources to clients/families.
- Maintained electronic/paper client records and protected the confidentiality of the information.
- Performed administrative functions as required by the program.
Seasonal Sales, Assistant Manager
Calender Club
08.2017 - 01.2018
- Maintained daily record of all transactions and generate reports for store Manager.
- Trained staff to deliver outstanding customer service.
- Motivated sales employees to improve morale, performance and store revenue.
- Analyzed marketing information and translated it in to strategic plans for customer growth.
- Addressed customer inquiries and resolved complaints.
- Managed inventory and placed orders to replenish the shelves.
Administrator Assistant
Embassy of Paraguay
07.2017 - 07.2017
- Attended to phone calls and direct inquires in the right path, including escalating when needed.
- Ensured that all information and documentation are compliant with guidelines.
- Performed routine clerical tasks by scanning, filing and copying documents.
- Assisted development and implementation of new administrative procedures.
- Scheduled office meetings and client appointments for staff teams.
Teacher/Administrator Assistant and Coordinator
Global Academy International
09.2006 - 08.2013
- Taught English (ESL), Math, Science, and Social studies for grades 1 to 6.
- English language coordinator for grades 1 to 3.
- Counseled students regarding personal and social issues such as substance abuse, depression, sexuality, eating disorders, anxiety, self-esteem, family problems, relationship and interpersonal skills and anger management.
- Counseled students in crisis situations such as dealing with the death of a friend or family member.
- Developed and coordinated study skills groups or workshops.
- Administered and interpreted standardized intelligence, personality, vocational, aptitude tests.
- Consulted with teachers and parents or faculty and other professionals.
- Visited class rooms, observed teaching methods, reviewed instructional objectives and examined learning materials.
Teacher
A I S
09.2003 - 06.2004
- Taught English, Math, Science, and Social studies for grade 2 elementary.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
- Graded and evaluated student assignments, papers, and course work.
Education
Master's degree in Education -
Eastern Michigan University
Ypsilanti, MI06.2004
B.A. in Elementary Education -
American University of Beirut
Beirut, LB09.2002
Skills
- Dealership Experience (4 years)
- Sales Management
- MS Office (10 years)
- Salesforce
- Business Development
- Excellent Communication
- Teamwork and Collaboration
- Marketing
- Sales Support
Certification
- Customer Service & Excellence.
- First aid CPR.
- Soft Skills Certification.
- WHMIS.
- AODA Customer Service Training.
- OMVIC, Ontario's Vehicles sales regulator. Certified in Automotive law and Ethics.
- Positive Spaces In Person Training [Ontario Council of Agencies Serving Immigrants (OCASI)].
- Financial Service Manager Comprehensive Training Program, First Canadian Insurance.
Additional Information
- My earned experience from three different countries in the teaching domain refined my social communication skills with diverse culture. Well versed with extraordinary communication/presentation skills and problem-solving abilities. Strong ability to interpret, explain and apply policies and regulations. Pleasant, courteous and maintains a good physical stamina. Social perceptive, service oriented and active learner as well as organized and attentive to details, with demonstrated time management skills.
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
French
Elementary
Timeline
RV Finance & Insurance Manager
The RV Spot
03.2022 - 03.2023
RV Finance & Insurance Manager
Camp Town RV
02.2021 - Current
Auto Finance & Insurance Manager
401 Auto RV Canada Inc
10.2019 - 01.2021
Job Developer
ST. LAWRENCE COLLEGE EMPLOYMENT SERVICE
06.2018 - 03.2019
Seasonal Sales, Assistant Manager
Calender Club
08.2017 - 01.2018
Administrator Assistant
Embassy of Paraguay
07.2017 - 07.2017
Teacher/Administrator Assistant and Coordinator
Global Academy International
09.2006 - 08.2013
Teacher
A I S
09.2003 - 06.2004
Master's degree in Education -
Eastern Michigan University
B.A. in Elementary Education -
American University of Beirut
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