Summary
Overview
Work History
Education
Skills
Volunteer Experiences
Certification
Timeline
Generic

Reem Adel

Kitchener,Ontario

Summary

Motivated high school student with a strong commitment to excellence and a demonstrated proficiency in customer service and sales. Known for my diligence and ability to tackle challenges, I am eager to contribute to a dynamic team environment. Whether it's with assisting customers or working in a fast-paced environment, Seeking an opportunity to apply my skills and enthusiasm as a valuable asset to a workplace

Overview

4
4
years of professional experience
1
1
Certification

Work History

Costumer service

Kw pc and cell repair
09.2022 - 03.2023
  • Researched issues with shipments, product damage, and incorrect product amounts.
  • Answered incoming calls and emails from current customers and asked open-ended questions to determine needs. Managed over 50 customer calls per day.
  • Trained new team members on company policies, procedures, and best practices to ensure consistent service quality across the board.
  • Developed lasting relationships with customers, which helped to bring in additional business opportunities.

Team member

Zayzaman
01.2022 - 06.2022
  • Operated register to process payments and collect cash payment for order totals.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Worked on making food and serving costumers

Salesperson

Mikyajy
05.2021 - 10.2021
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Increased sales by 10% and customer satisfaction
  • Listened to clients and introduced solutions to satisfy business and personal needs.
  • Scheduled onsite and offsite makeup appointments for clientele.
  • Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.

Sales Associate

Pull And Bear
01.2019 - 02.2021
  • Answered questions about store policies and addressed customer concerns.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Helped customers locate products and checked store system for merchandise at other sites

Education

Ontario Secondary School Diploma -

Grand River Collegiate institue
Kitchener, Ontario
12.2023

Skills

  • Fluent in more than one launage
  • Effective Communication Skills
  • Stress Management
  • Multitasking
  • Problem solving
  • Team work
  • Organization
  • Relationship Building

Volunteer Experiences

04/2023, Grand River colligate,MSA, Grand Iftar,4,2023 Kitchener, Ontario


07/2023, CAWA,Canadian Arab Festival of KW, 8,2023,Waterloo, Ontario

Certification

  • Best worker of the month - Pull and Bear, 2019

Timeline

Costumer service

Kw pc and cell repair
09.2022 - 03.2023

Team member

Zayzaman
01.2022 - 06.2022

Salesperson

Mikyajy
05.2021 - 10.2021

Sales Associate

Pull And Bear
01.2019 - 02.2021

Ontario Secondary School Diploma -

Grand River Collegiate institue

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Reem Adel