Reecie-ar Rafols
Senior Sales Associate
Angono, ,Rizal
Summary
Experienced with customer relationship management and sales growth strategies. Utilizes effective communication and negotiation skills to drive client satisfaction and retention. Track record of achieving sales targets through strong understanding of market trends and customer needs.
Overview
11
11
years of professional experience
Work History
Senior Sales Associate
Quantrics
07.2022 - Current
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problem-solving.
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
- Provided first-rate service to all customers and potential customers.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Adapted selling approach based on each customer''s unique needs/preferences; tailoring product offerings accordingly.
Sales Specialist
AFNI
03.2020 - 04.2022
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues related to products, services, and orders.
- Managed customer accounts, responding to inquiries and resolving customer service issues
- Developed and maintained relationships with key accounts and existing customers.
- Developed working knowledge of CRM to effectively track sales leads and activities.
- Learned and frequently used multiple sales systems to investigate, track, and correct customers' issues.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built relationships with customers and community to promote long term business growth.
Customer Service Manager
Transcom Worldwide
06.2014 - 01.2020
- Followed through with client requests to resolve problems.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Addressed potential cancellations and offered catered solutions to retain accounts.
- Took ownership of customer issues and followed problems through to resolution.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Kept accurate records to document customer service actions and discussions.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Education
Bachelor of Science - Marine Transportation
Philippine Merchant Marine School
05.2001 -
Skills
CRM proficiency
Product knowledge
Solution selling
Marketing
Negotiation expertise
Upselling strategies
Relationship building
Problem-solving
Customer engagement
Timeline
Senior Sales Associate
Quantrics
07.2022 - Current
Sales Specialist
AFNI
03.2020 - 04.2022
Customer Service Manager
Transcom Worldwide
06.2014 - 01.2020
Bachelor of Science - Marine Transportation
Philippine Merchant Marine School
05.2001 -
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