Rhea Arthur
York,ON
Summary
Dynamic professional with a proven track record, excelling in data analysis and customer service. Adept at identifying sales trends and implementing effective strategies, I successfully resolved complex customer issues and enhanced team performance through strong leadership and collaboration. Committed to driving results and fostering a positive retail environment.
Overview
3
3
years of professional experience
Work History
Assistant Manager
GUESS
Vaughan, Ontario
02.2025 - Current
- Resolve customer inquiries and complaints requiring management-level escalation.
- Maintain consistency with company visual guidelines while adapting to local customer preferences.
- Analyzes sales data to identify trends and adjust strategies accordingly.
- Delegates work to staff, setting priorities, and goals.
- Identify bestsellers and underperforming products to take action through re-merchandising or promotional strategies.
Key Holder
Hollister Co
04.2023 - 01.2024
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored employee performance to ensure adherence to company policies and procedures.
- Assisted in general housekeeping to maintain store image.
Lead Brand Representative
Hollister Co
Toronto, Ontario
07.2022 - 03.2023
- Supported the management team as needed.
- Supervised work of cashiers, training new team members, and monitoring performance.
Education
Post Graduate Certificate - Business Analytics
Seneca Polytechnic
North York08-2024
Bachelor of Science - Accounting
University of The West Indies
Barbados12-2019
Skills
- Data analysis
- Machine learning
- Statistical modeling
- Project management
- Customer service
- Team collaboration
- Sales strategies
- Decision-making
- Problem-solving
Timeline
Assistant Manager
GUESS
02.2025 - Current
Key Holder
Hollister Co
04.2023 - 01.2024
Lead Brand Representative
Hollister Co
07.2022 - 03.2023
Post Graduate Certificate - Business Analytics
Seneca Polytechnic
Bachelor of Science - Accounting
University of The West Indies
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