Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Additional Qualifications
Languages
Timeline
Generic

Reeana Chelle Gregorio

Calgary,Alberta

Summary

Psychology student at Mount Royal University specializing in mental health care. Demonstrates strong communication and organizational skills gained from behavioural support roles. Known for high productivity and efficiency in customer service, with expertise in conflict resolution, data entry, and customer relationship management. Proven ability to enhance customer experiences through effective problem-solving and adaptability.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Behavioural Aide / Summer Camp Counselor

Cassidy Brown Behaviour Consulting Services
Calgary, Canada
12.2023 - Current
  • • Provide direct therapeutic support to children with disabilities and their families through the FSCD-funded Therapy Aide Program.
    • Assist Behavioural Consultants in implementing individualized care plans tailored to each child's unique needs.
    • Conduct behavioural assessments and implement evidence-based intervention strategies under professional supervision.
    • Collaborate with multidisciplinary teams, including behavioural consultants, speech therapists, and caregivers, to ensure holistic care.
    • Educate parents and caregivers on effective behavioural and therapeutic management techniques.
    • Maintain detailed documentation of interventions, behaviours, and progress using standardized forms and reporting templates.
    • Foster a positive and supportive environment that encourages child development and family well-being.
    • Utilize strong communication skills to effectively engage with children, families, and team members, ensuring smooth coordination of care.
    • Support children with behavioural challenges in high-energy day camp environments, managing group dynamics and maintaining safety during activities.
    • Organize daily activity schedules and adapt programming to meet children’s behavioural and sensory needs.
    • Apply de-escalation techniques and trauma-informed approaches to manage outbursts or crisis situations.
    • Monitor attendance, maintain confidential records, and communicate updates to supervisors and parents.
    • Demonstrate flexibility and resilience in fast-paced, high-volume, and often noisy environments while maintaining a calm and professional demeanor.
    • Ensure compliance with health, safety, and privacy regulations in all interactions and documentation.

Shift Lead / Crew Member

Dairy Queen Grill and Chill
Calgary, Canada
04.2019 - 06.2024
  • Developed strong customer service and communication skills through direct customer interactions.
  • Maintained health and safety standards in food service areas.
  • Managed cash transactions and order processing with efficiency and accuracy.
  • Trained new employees in food preparation and service procedures.
  • Utilized problem-solving skills to handle customer complaints and resolve issues effectively.
  • Adapted quickly to fast-paced environments, ensuring smooth operations and customer satisfaction.
  • Handled inventory management, including tracking stock levels, placing orders, and filling out inventory reports.
  • Assisted with staff scheduling to ensure adequate coverage during peak and off-peak hours.

Education

Bachelor of Arts - Psychology

Mount Royal University
Calgary, AB
08-2025

Highschool Diploma -

Bishop O'Byrne High School
Calgary, AB
01.2020

Skills

  • Team collaboration and coordination
  • Interactive communication and active listening
  • Data documentation and tracking
  • Problem-solving and adaptability
  • Microsoft Office proficiency
  • Canva design skills
  • Customer service excellence
  • Healthcare terminology knowledge
  • Documentation accuracy
  • Record keeping practices
  • Inventory management
  • Multitasking ability

Certification

  • Ethics Certificate (TCPS 2: CORE 2022), Course on Research Ethics based on the Tri-Council Policy Statement: Ethical Conduct for Research Involving Humans.
  • Sex and Gender Certificate, CIHR Institute of Gender and Health Core Competency Module for Sex and Gender in Primary Data Collection with Human Participants.
  • Sex and Gender Certificate, CIHR Institute of Gender and Health Core Competency Module for Sex and Gender in Biomedical Research.
  • Research Involving First Nations, Inuit and Métis Peoples of Canada - Webinar

Accomplishments

  • Dean's Lister 2022-2025

References

References available upon request.

Additional Qualifications

  • Driver's License & Reliable Vehicle
  • Experience with DSM-5 - Familiarity with mental health diagnoses, symptomatology, and intervention techniques.
  • Experience with Complex Mental Health Populations - Understanding of trauma-informed and recovery-oriented care.

Languages

English
Professional
Filipino
Professional
Spanish
Limited

Timeline

Behavioural Aide / Summer Camp Counselor

Cassidy Brown Behaviour Consulting Services
12.2023 - Current

Shift Lead / Crew Member

Dairy Queen Grill and Chill
04.2019 - 06.2024

Bachelor of Arts - Psychology

Mount Royal University

Highschool Diploma -

Bishop O'Byrne High School

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Reeana Chelle Gregorio