REDEMPTA MUSONI
Mirabel
Summary
I am a detail-oriented professional with excellent communication, interpersonal and creative thinking skills aiming to leverage my abilities to successfully fill the vacancy in your company. I am frequently praised as hard-working by my peers. I can be relied upon to help the company achieve its goals., I consistently meet goals with reliability and punctuality.
Overview
6
6
years of professional experience
Work History
Sales Associate and Customer Representative
NCRI - National Credit Recovery Inc
08.2020 - Current
- co-ordinate the work shifts
- Involved in soft collection on delinquent accounts and customer service to help the clients set up new credit card and answer and inquiries they might have and ensure that we keep them as clients.
- Built relationships with customers to encourage repeat business.
- Engaged with customers to build loyalty. via email and phone.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Customer Service Agent
Steve Madden Canada
05.2021 - 07.2022
- process incoming orders
- process returns
- shipping labels printing and packing
- Answer emails
- processing online orders for shipping
Customer Service Agent
Eggs Company
06.2019 - 03.2021
- Handled accounts
- Sales boost
- Worked homecare department sales and customer service for current customers.
- Ensure home depo fixures were done on time
- solve customer complaints.
Education
College Diploma - Social Sciences
John Abbott College
St-anne-de-bellevue05-2019
Skills
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Easily adopt to new technological systems
- Excellent communication skills
- critical thinker
- Team work
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Sales expertise
Languages
English
Full Professional
Swahili
Native or Bilingual
French
Limited Working
Timeline
Customer Service Agent
Steve Madden Canada
05.2021 - 07.2022
Sales Associate and Customer Representative
NCRI - National Credit Recovery Inc
08.2020 - Current
Customer Service Agent
Eggs Company
06.2019 - 03.2021
College Diploma - Social Sciences
John Abbott College
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