Redeat Beyene
Toronto,ON
Summary
Dedicated and customer-focused professional with a solid background as a flight attendant and concierge roles, now seeking to leverage expertise. Demonstrated excellence in providing exceptional customer service, ensuring safety and maintaining a positive work experience. Adept at handling diverse tasks, and skilled in communication, crisis management, and collaborative teamwork. Possesses a keen eye for detail, adaptability to dynamic environments, and physical stamina to meet the demands of the role. Excited to contribute my skills and enhance the experience while growing within a reputable organization.
Overview
10
10
years of professional experience
Work History
Concierge (Front Desk)
Paragon Security
01.2021 - Current
- Maintained front desk's concierge to provide as Visitors, guests, and delivery persons enter the building, greet, screen, and help them by offer direction and assistance with general questions and navigation.
- Assist with general administrative tasks, such as taking and guiding incoming calls. Help with faxing, photocopying.
- Proficiency with Microsoft Word, Excel and Outlook.
- Overseeing booking charts to managed check-in and check-out amenity bookings.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Maintained high level of professionalism and discretion when dealing with guests.
Flight Attendant
Ethiopian Airlines
04.2015 - 12.2020
- Greet and screen passengers as they board the flight, ensuring all safety checks and requirements are met.
- Provide assistance to passengers with special needs, including families, elderly passengers, and individuals with disabilities.
- Strong communication and interpersonal skills with a focus on customer service.
- Ability to remain calm and composed in emergency situations and effectively manage in-flight challenges.
- Knowledge of safety regulations, procedures, and customer service standards.
- Ability to work effectively in a team and handle high-pressure situations.
- Flexible schedule with the ability to work varying shifts, including nights, weekends, and holidays.
Education
Cybersecurity Specialist Diploma -
Trebas Institute
Toronto, ON11.2024
Bachelor of Science Degree - Agricultural Economics
Haramaya University
07.2012
Skills
- Communication Skills
- Customer Service Skill
- Emergency Response
- Teamwork
- Adaptability
- Consistent quality of work
- Cultural Sensitivity
- Database
- Microsoft
- Excel
- Outlook
Awards
- Ambassador for Peace, Universal Peace Federation Interreligious and International Federation for World Peace, Ethiopia
- Leadership and Management skills, Vision Ethiopian Congress for Democracy (VECOD), Ethiopia
- Certificate of Participation, Balderas for True Democracy in Ethiopia, Ethiopia
References
- Dimitar Kargov, Mount Sinai Hospital, 647-669-6269
- Walid Abdelkader, Site Supervisor at Paragon Security, 647-774-225
- Mike Brbiden, Former CPIC Operator at Ministry of the Solicitor General, 705-761-7302
Languages
English
Full Professional
Amharic
Native or Bilingual
Timeline
Concierge (Front Desk)
Paragon Security
01.2021 - Current
Flight Attendant
Ethiopian Airlines
04.2015 - 12.2020
Bachelor of Science Degree - Agricultural Economics
Haramaya University
Cybersecurity Specialist Diploma -
Trebas Institute
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