Nicci Ilunga
Nepean,On
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
Vector Marketing
04.2023
- Determined charges for services requested and arranged for billing
- Provided exceptional customer service to clients in a fast-paced center environment
- Gave accurate and appropriate information to answer questions and resolve complaints.
CUSTOMER SERVICE REPRESENTATIVE
Morrow Sodali
04.2023 - 08.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Developed strong customer relationships to encourage repeat business.
REPRESENTATIVE TRAINEE
Telus
10.2022 - 11.2022
- Described merchandise to explain the use, operation and care of items to customers
- Supported buying and merchandising teams to analyze sales and track trends
- Applied strategic selling techniques to secure sales and achieve a sales plan.
PHARMACY ASSISTANT
Crowborough Pharmacy
08.2020 - 09.2022
- Assisted pharmacist with locating necessary orders and medications
- Received and stocked inventory of medication and other supplies
- Followed correct storage procedures for medication to prevent accidental spillage.
Education
HEALTH STUDIES -
York University
Toronto, ON03.2024
PHARMACY ASSISTANT -
Canadian Imperial College
Edmonton, AB04.2022
HIGH SCHOOL -
The Settlers High School
Cape Town, WC12.2020
Skills
- Time management
- International sales support
- Microsoft Excel
- Goal-oriented
- Administrative Support
- Call center experience
- Proofreading
- Dispute Resolution
Languages
English
French
Swahili
english
Elementary
Timeline
CUSTOMER SERVICE REPRESENTATIVE
Vector Marketing
04.2023
CUSTOMER SERVICE REPRESENTATIVE
Morrow Sodali
04.2023 - 08.2023
REPRESENTATIVE TRAINEE
Telus
10.2022 - 11.2022
PHARMACY ASSISTANT
Crowborough Pharmacy
08.2020 - 09.2022
HEALTH STUDIES -
York University
PHARMACY ASSISTANT -
Canadian Imperial College
HIGH SCHOOL -
The Settlers High School
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