Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Timeline
Generic

Andrew Redden

Toronto,ON

Summary

Proficient solutions architect well-versed in technical infrastructure, agile development and providing deployment support. Excellent communication skills and extensive experience working with clients and partners. Experienced leader adept at effectively directing team activities. Develops strategies, provides training, sets goals and obtains team feedback. Big picture focus with excellence in communicating goals and vision to succeed.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Senior Db2 Support Engineer, Team Lead

IBM
01.2020 - Current
  • Providing L2 support for IBM Db2 Linux, Unix, and Windows
  • Working directly with customers to resolve production database outages
  • Performing root cause analysis for database crashes, traps, and errors
  • Code and diagnostic analysis to find and publish over 20 defects
  • Successfully closed 1000+ cases with customer satisfaction rate of 100% as measured by NPS
  • Guild lead of 10+ members specializing in high availability, HADR, backup and restore
  • Involved in onboarding process providing training, education, and mentorship for 20+ employees
  • Managed schedules, accepted time off requests and found coverage for short shifts

Risk & Compliance Coordinator

Capgemini
05.2017 - 08.2017
  • Department contact for Risk and Compliance in facility of 80 employees
  • Chaired awareness sessions with stakeholders including VPs, directors, managers, and operations team
  • Supported preparation of facility for ISO certifications (9001, 27001, 22301)
  • Audited and managed ongoing log of technical issues
  • Developed short-term goals and long-term strategic plans to improve risk control and mitigation.

Education

BIT - Networking and Information Technology Security

University of Ontario Institute of Technology
Oshawa, ON
04.2019

Skills

  • Experienced with C, Java, JavaScript, Python, MIPS, HTML, PHP, CSS, MySQL, Bash, Powershell
  • Strong knowledge of security technologies (VPN, Firewalls, PKI, Data Loss Prevention)
  • Cloud computing and automation frameworks
  • Website hosting and development
  • Virtual machines and containerization (Docker, Kubernetes, OpenShift)
  • Physical components, computer architecture, and computer/network security
  • Wireless and IP networking, troubleshooting networks (Subnetting, OSI, EIGRP, OSPF, BGP, VLAN, STP, NAT, DHCP, DNS, ACLs, VPN, VRF, Fibre Channel, IPS/IDS, WAN)
  • Completed curriculum for both CCNA and CCNP exams
  • Relational and non-relational databases
  • Solutions architecture, cloud infrastructure
  • Diagnostic analysis and troubleshooting
  • AWS Suite (Lambda, DynamoDB, S3, Route 53, EKS, EC2, EBS, RedShift, Aurora, RDS, VPC, ELB, CloudFront, ElastiCache, Global Accelerator)

Additional Information

https://www.linkedin.com/in/aredden/

Certification

  • AWS Certified Solutions Architect - Associate, June 2023
  • IBM Db2 for LUW V11.x Foundations, January 2020

Timeline

Senior Db2 Support Engineer, Team Lead

IBM
01.2020 - Current

Risk & Compliance Coordinator

Capgemini
05.2017 - 08.2017

BIT - Networking and Information Technology Security

University of Ontario Institute of Technology

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Andrew Redden