Summary
Overview
Work History
Education
Skills
Timeline
Generic

Redd Hayward

Toronto,ON

Summary

Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations.

Overview

13
13
years of professional experience

Work History

Customer Service Manager/bookkeeper

Loblaws
Toronto, Ontario
11.2009 - Current
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Followed through with client requests to resolve problems.
  • Consistently managed 50-person staff and effectively resolving issues.
  • Managed department call volume of 100 calls per day and coordinated department schedules to maximize coverage during peak hours.
  • Maintained and processed invoices, deposits and money logs.
  • Completed payroll for employees and maintained detailed records of procedures.
  • Reviewed and processed employee expense reports and vendor invoices for payment.

Education

Law Clerk

Seneca College of Applied Arts And Technology
North York, ON

Danforth Collegiate Institute And Technical School
Toronto, ON
06.2011

Skills

  • Time Management
  • Financial Forecasting
  • Employee Scheduling
  • New Hire Training
  • Handling Escalations
  • Account Authorizations
  • Customer Service
  • Financial Management

Timeline

Customer Service Manager/bookkeeper

Loblaws
11.2009 - Current

Law Clerk

Seneca College of Applied Arts And Technology

Danforth Collegiate Institute And Technical School

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Redd Hayward