Reda Zennagui
Ottawa
Summary
Dynamic and results-oriented Sales Representative with extensive experience in customer service, sales, account management, and event coordination. Recognized for building strong, lasting client relationships, uncovering new business opportunities, and consistently driving revenue growth. Skilled at understanding client needs, managing expectations, and delivering tailored solutions, while ensuring seamless execution of events and projects. Eager to bring my diverse expertise and passion for client success to help drive business growth and enhance brand reputation.
Overview
12
12
years of professional experience
Work History
Event Coordinator
National Arts Centre
04.2024 - Current
- Coordinate and manage corporate and private events, ensuring seamless execution from planning to completion.
- Liaise with clients to understand their event vision, propose tailored solutions, and ensure exceptional guest experiences.
- Manage event logistics, including vendor coordination, timeline management, and on-site problem-solving.
- Maintain strong client relationships to encourage repeat business and positive word-of-mouth referrals.
Customer Sales Representative
Majorel
04.2021 - 06.2022
- Conducted consultative sales calls to understand client goals and propose tailored advertising solutions.
- Exceeded monthly sales targets by identifying upsell opportunities and expanding account spend.
- Collaborated with internal teams to ensure smooth campaign execution and client satisfaction.
Customer Sales Representative
Sitel
03.2016 - 09.2020
- Handled front office tasks including managing inbound and outbound calls, responding to customer inquiries, and performing sales consultations to match products with client needs.
- Managed back office responsibilities such as updating customer records, processing orders, and preparing detailed sales reports to track performance.
- Performed needs analysis to recommend customized solutions, boosting client satisfaction and driving upsells.
- Drafted proposals, negotiated terms, and closed deals, ensuring smooth transitions from sales to account management.
Customer Care Representative
Business Support Services
10.2014 - 03.2016
- Provided technical and account management support to a key client base.
- Acted as a senior point of contact for escalated customer issues and retention efforts.
- Identified opportunities to upsell service packages, contributing to revenue growth
Technical Support Representative
Webhelp Maroc
01.2013 - 10.2014
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
Education
Diploma - Business And Digital Marketing
Algonquin College
Ottawa, ON04-2024
Diploma - Business Management
Institut Des Sciences Et Technologies Appliquées
Fes, Morocco09-2019
Bachelor of Science - Economics And Management
University of Sidi Mohamed Ben Abdellah
Fes, Morocco09-2014
Skills
- Account Management & Client Relations
- Sales & Business Development
- Negotiation & Closing
- Problem Solving & Conflict Resolution
- Communication & Presentation Skills
- CRM Tools (Salesforce)
Languages
English
Native or Bilingual
French
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Event Coordinator
National Arts Centre
04.2024 - Current
Customer Sales Representative
Majorel
04.2021 - 06.2022
Customer Sales Representative
Sitel
03.2016 - 09.2020
Customer Care Representative
Business Support Services
10.2014 - 03.2016
Technical Support Representative
Webhelp Maroc
01.2013 - 10.2014
Diploma - Business And Digital Marketing
Algonquin College
Diploma - Business Management
Institut Des Sciences Et Technologies Appliquées
Bachelor of Science - Economics And Management
University of Sidi Mohamed Ben Abdellah
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