Reda Morchid
Montreal,QC
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Virgin
09.2022 - 06.2023
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Responded to customer requests for products, services, and company information.
- Met customer call guidelines for service levels, handle time and productivity.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Cashier
Petro-Canada
01.2021 - 09.2021
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Assisted customers with returns, refunds and resolving transaction issues.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Education
DEC - Dynamic Web Development
College Teccart
Montreal01.2026
High School Diploma -
Anisse High School
Casablanca,Morocco09.2021
Skills
- International sales support
- Relationship Building
- Sales closing
- Materials Transport
- Customer Education
- Issue and Complaint Resolution
- Prioritization
- Computer Proficiency
- Client Relations
Languages
English
Native or Bilingual
French
Native or Bilingual
Arabic
Full Professional
Timeline
Customer Service Representative
Virgin
09.2022 - 06.2023
Cashier
Petro-Canada
01.2021 - 09.2021
DEC - Dynamic Web Development
College Teccart
High School Diploma -
Anisse High School
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