Reda Hasan
London
Summary
Appointment Setter and CRM Coordinator with experience at Alterconscious, specializing in managing high-volume inbound leads and delivering exceptional customer service. Currently completing a B.A. Specialization in Financial Economics, bringing strong analytical thinking and data-driven problem-solving skills. Proven ability to conduct qualification calls, assess client needs, and schedule consultations with accuracy and professionalism. Skilled in CRM management, communication, and client interaction. Actively pursuing Microsoft Excel MOS Associate certification to strengthen analytical and financial data capabilities. Fluent in English and Arabic.
Overview
1
1
year of professional experience
Work History
Appointment Setter/CRM Coordinator
Alterconscious
05.2024 - 08.2025
- Managed CRM pipeline of inbound leads from digital ads.
- Contacted customers within 5 minutes to ensure exceptional service.
- Conducted qualification calls to assess needs and recommend services.
- Scheduled consultations accurately and maintained detailed notes.
- Handled confidential client information with professionalism.
- Demonstrated speed, accuracy, and adaptability under pressure.
Education
Bachelor of Arts - Specialization in Financial Economics
King's University College
London, ON08-2026
Skills
- Customer Service
- CRM Management
- Communication
- Detail Orientation
- Microsoft Excel (basic functions, data tables, histograms for financial/econometric analysis)
- Microsoft PowerPoint (developed through microeconomics and macroeconomics course projects)
- Languages: English (Fluent), Arabic (Native)
- Currently pursuing Microsoft Excel MOS Associate certification
Languages
English
Full Professional
Arabic
Native or Bilingual
Timeline
Appointment Setter/CRM Coordinator
Alterconscious
05.2024 - 08.2025
Bachelor of Arts - Specialization in Financial Economics
King's University College