Rechal Gill
Summary
Resourceful Operational Manager trained in resolution of critical issues with experience in leadership, training, performance and relationship management with educational background in Accounting and HR and Business management. Highly-motivated with desire to take on new challenges. Strong worth ethic, detail orientated, adaptability and exceptional interpersonal skills . Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Supervisor, Employee Operations
BC Housing
02.2023 - Current
- Spearheaded the digitization project of physical records, led cross-functional team to digitize 10,000 records, enhancing interdepartmental communication and operational efficiency.
- Developed a training program and trained new hires and existing employees on digitization, record maintenance and creation.
- Streamlined interdepartmental record filing, producing weekly progress reports, pioneered new digital workflow processes, increasing team efficiency.
- Developed metrics for tracking digitization progress, resulting in accurate weekly reporting and improved project visibility.
FOOD AND BEVERAGE COORDINATOR
Holiday Inn
08.2022 - 01.2023
- Strengthened membership loyalty, executing customer service and account management. Cultivated long-term business relationships with client account management teams.
- Increased portfolio through client-focused approach to strategic account management, streamlined event catering processes, boosting efficiency by 20%.
- Established, documented and implemented account management processes and procedures. Maintained records of sales transactions and updated customer accounts.
- Managed all aspects of client accounts including contract negotiations, project planning, budgeting, invoicing and payment processing.
ADMINISTRAIVE & CUSTOMER SERVICE COORDINATOR
Connect Hearing
09.2021 - 06.2022
- Developed relationships with customers to ensure satisfaction. Provided customer service assistance to customers via phone and email.
- Managed daily tasks such as scheduling appointments, clinic operations,invoicing and payment processing with 100% accuracy, ensuring timely financial transactions.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
STORE MANAGER & VISUAL MERCHANDISER
Ardene
07.2019 - 09.2021
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Education
Certificate Program in Fashion Industry Essentials - Fashion Marketing
The New School Parsons
06.2023
PDD HR & Business Leadership -
Camosun College
01.2019
Bachelor of Commerce -
Punjab University
01.2017
Skills
- CRM
- Risk Management
- Customer Engagement
- Customer Service Management
- Data Analytics
- Strategic Planning
- Account Management
- Operations Management
- Business Development
- Process Monitoring and Improvement
- Employee Management
Timeline
Supervisor, Employee Operations
BC Housing
02.2023 - Current
FOOD AND BEVERAGE COORDINATOR
Holiday Inn
08.2022 - 01.2023
ADMINISTRAIVE & CUSTOMER SERVICE COORDINATOR
Connect Hearing
09.2021 - 06.2022
STORE MANAGER & VISUAL MERCHANDISER
Ardene
07.2019 - 09.2021
Certificate Program in Fashion Industry Essentials - Fashion Marketing
The New School Parsons
PDD HR & Business Leadership -
Camosun College
Bachelor of Commerce -
Punjab University
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