Rechal Gill
Vancouver,BC
Summary
Resourceful People Manager trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams with experience in leadership, training, performance and relationship management with educational background in Accounting and HR and Business management. Highly-motivated with desire to take on new challenges. Strong worth ethic, detail orientated, adaptability and exceptional interpersonal skills . Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Supervisor, Scanning Operations
BC Housing
Vancouver, BC
02.2023 - Current
- Developed and implemented guidelines to train on daily procedures and software processes in person and virtually to increase and maintain efficiency and accuracy of workflows.
- Monitored employee productivity levels on a regular basis to identify areas of improvement and guide them with software and operational training
- Communicate project progress across management teams and provide them with inputs to increase productivity and provide them with guidelines to streamline work processes.
FOOD AND BEVERAGE COORDINATOR
Holiday Inn
Vancouver, BC
08.2022 - 01.2023
- Established, documented and implemented account management processes and procedures.
- Strengthened membership loyalty, executing customer service and account management. Cultivated long-term business relationships with client account management teams.
- Prepared reports such as inventory sheets and cost analysis documents for management review. Maintained records of sales transactions and updated customer accounts.
- Increased portfolio through client-focused approach to strategic account management.
- Develop and design events and catering services for corporate clients and private parties with new and existing clients and coordinate with team for the best outcomes. Collaborated closely with chefs in creating unique dishes based on customer preferences
ADMINISTRAIVE & CUSTOMER SERVICE COORDINATOR
Connect Hearing
Victoria, BC
09.2021 - 06.2022
- Coordinated customer service activities, including responding to inquiries, resolving complaints, and providing product information. Worked with sales teams to understand processes and enhance after-sales support.
- Monitored documentation procedures to maintain consistent policies and current records.
- Developed relationships with customers to ensure satisfaction.
- Provided customer service assistance to customers via phone and email.
- Managed daily tasks such as scheduling appointments, handling paperwork, filing documents.
STORE MANAGER & VISUAL MERCHANDISER
Ardene
Victoria, BC
07.2019 - 09.2021
- Coordinated customer service activities, including responding to inquiries, creating tickets to highlight problems to have complaints resolved in a timely manner.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Monitored employee performance and identified performance gaps for corrective action.
- Developed strategies to maximize sales and profitability, prepared monthly reports on sales figures, expenses, profits.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
Education
Certificate Program in Fashion Industry Essentials - Fashion Marketing
The New School Parsons
New York06.2023
PDD HR & Business Leadership -
Camosun College
01.2019
Bachelor of Commerce -
Punjab University
01.2017
Skills
- CRM
- Risk Management
- Customer Engagement
- Data Analytics
- Strategic Planning
- Account Management
- Operations Management
- Business Development
- Process Monitoring and Improvement
- Complex Problem-Solving
Tools
- Salesforce, Sharepoint, Service now, Paperstream, Square, Oracle, Aha.
Timeline
Supervisor, Scanning Operations
BC Housing
02.2023 - Current
FOOD AND BEVERAGE COORDINATOR
Holiday Inn
08.2022 - 01.2023
ADMINISTRAIVE & CUSTOMER SERVICE COORDINATOR
Connect Hearing
09.2021 - 06.2022
STORE MANAGER & VISUAL MERCHANDISER
Ardene
07.2019 - 09.2021
Certificate Program in Fashion Industry Essentials - Fashion Marketing
The New School Parsons
PDD HR & Business Leadership -
Camosun College
Bachelor of Commerce -
Punjab University
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