Summary
Overview
Work History
Education
Skills
Other Work Experience
Timeline
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REBIN TOFIQ

Etobicoke,ON

Summary

A reliable, organized, enthusiastic person with management experience, adept at serving a diverse client base. Excellent communication and computer skills and highly driven to provide outstanding customer/client services. Experience in office and operations management, well versed in supporting management teams, and coordinating with other work units effectively.

Overview

13
13
years of professional experience

Work History

Operations Supervisor

Penguin Pickup 2U LP
North York, Ontario, Canada
01.2022 - Current
  • Plan, organize and oversee operational logistics of organization, and resolve work related problems.
  • Developing internal requirements and standards to minimize regulatory risks and maintaining health and safety protocols.
  • Establish work schedules, procedures, co-ordinate activities with other work units and/or departments.
  • Prepare and submit reports including weekly/bi-weekly timesheet/payroll.
    Routing, ensure smooth operation, and arrange for maintenance and repair work.
  • Warehousing, managing receiving and shipping goods.
    Analyzing department metrics and performance and reported findings to management.
  • Enhancing operational performance and reducing labor, supplies and equipment costs.
  • Recruit and hire staff, train workers in duties and policies, and conduct performance reviews.
  • Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
  • Managing team of 15 to 18 people.

Lead/Customer Service Representative

Penguin Pickup LP
Hamilton, Ontario, Canada
04.2020 - 12.2021
  • Maintains a positive, empathetic and professional attitude toward customers at all times.
  • Promptly responded to inquiries and requests from prospective customers.
  • Planned schedules and workflows based on expected customer demands for exceeding service standard goals.
  • Completes sales transactions, ensuring customer satisfaction
    Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Warehousing, creates shipments, receives and releases customer order(s).
  • Utilizes MS Excel to complete accurate daily inventory counts.
  • Requisition and/or order materials, equipment and supplies.
  • Managing 8-10 people.

Senior Manager, Department of Foreign Relations

Kurdistan Regional Government
Erbil, Kurdistan Region of Iraq
05.2010 - 07.2019
  • Managed several administrative, diplomatic, and legal offices and introduced new systems, tools, and processes to achieve challenging objectives.
  • Provided strategic guidance to staff and support to diplomats and government officials.
  • Worked cross-functionally with financial department to develop and monitor yearly office budget.
  • Coordinated relations between KRG Offices Abroad and various KRG departments/ministries for international business and cultural developments.
  • Presented information at internal seminars and provided trainings to the staff.
  • Prepared PRs and daily, weekly, monthly, and annual reports.
    Launched quality assurance practices for each phase of development.
    Implemented and developed operational standards, policies and procedures.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Conducted hiring, performance evaluations, and training to maintain appropriate staffing requirements.
  • Overseen 14 KRG offices abroad including 15 managers and over 150 employees.

Education

Certificate - Foundation And Advanced Project Management

Schulich School of Business, York University
North York, ON

Certificate - Soft Skills And Professional Develop

McGraw Hill
Toronto, ON

Master of Arts - International Relations

University of Leicester
Leicester, UK

Bachelor of Science - Political Science

University of Salahaddin-Erbil
Kurdistan Region Of Iraq

Skills

  • Experience in operations management, warehousing, routing, training, and strategic planning
  • Administrative and management experience in professional environment for 5 years
  • Professional communication, prepare and submit reports including timesheets/payroll
  • Outstanding customer service and client support experience
  • Attention to detail and ability to work independently and team-oriented personality
  • Reliable and can work in fast-paced and changing environments

Other Work Experience

  • University Lecturer at Cihan University and Lebanese French University in Erbil, Kurdistan Region of Iraq / September 2017 - June 2019
  • Manager at Media and Relations Department at Kurdistan Regional Government in Erbil, Kurdistan Region of Iraq / May 2005 - May 2010

Timeline

Operations Supervisor

Penguin Pickup 2U LP
01.2022 - Current

Lead/Customer Service Representative

Penguin Pickup LP
04.2020 - 12.2021

Senior Manager, Department of Foreign Relations

Kurdistan Regional Government
05.2010 - 07.2019

Certificate - Foundation And Advanced Project Management

Schulich School of Business, York University

Certificate - Soft Skills And Professional Develop

McGraw Hill

Master of Arts - International Relations

University of Leicester

Bachelor of Science - Political Science

University of Salahaddin-Erbil

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REBIN TOFIQ