Rebekah Stone
Edmonton,AB
Summary
My goal is to secure a full-time position where I can bring my high energy, enthusiasm, and creative problem-solving skills to the table. I’m eager to contribute my self-motivation, strong work ethic, and team spirit to a dynamic environment. With a passion for delivering excellent results, I’m committed to growing professionally while making a meaningful impact in the workplace.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Client Support Operator
Select Call Centre
Remote
01.2024 - Current
- Handled inbound and outbound calls with professionalism, addressing customer inquiries and resolving issues efficiently.
- Provided exceptional customer service by actively listening to concerns, offering appropriate solutions, and ensuring customer satisfaction.
- Managed and updated customer accounts, ensuring accurate data entry and maintaining confidentiality.
- Achieved and exceeded call centre metrics, including call resolution time, customer satisfaction scores, and productivity targets.
- Collaborated with team members to improve processes and share best practices, contributing to a high-performance work environment.
- Utilized CRM software to document customer interactions, track issues, and follow up on cases.
- Adapted quickly to new systems and processes, ensuring smooth operations during periods of change or high call volumes.
Technical Support Agent
We Know Training
Remote
10.2022 - 01.2024
- Expertly troubleshoot and resolve a diverse range of technical issues
- Proficient in delivering exceptional support via chats, phones, and emails
- Exceed customer expectations with timely and comprehensive solutions
- Collaborate cross-functionally to address complex challenges
- Provide training sessions for clients, enhancing product understanding
- Identify trends in customer queries for product improvement
- Contribute to support documentation and uphold SLA adherence
- Demonstrate customer-centric ethos, fostering positive relationships
- Leverage sales and customer service experience for enhanced support.
Assistant Manager
La Senza Oshawa
Oshawa
09.2021 - 10.2022
- Lead the operational execution of the store.
- Ensure exceptional customer experiences.
- Drive profitable top line sales growth.
- Training, opening and closing the store.
- Use Microsoft Office for scheduling, placing orders, inventory, recording and reporting sales to head office, emails and record data for employee performance.
Receptionist
Nissan Hunt Club
Ottawa
06.2019 - 09.2021
- Greet customers
- Booking appointments for sales advisors
- Managing security systems
- Handling queries and complaints via phone, email, and general correspondence
- Transferring calls as necessary
- Taking and ensuring messages are passed to the appropriate staff members in time
- Assist with service and licensing
- Receive, sort, distributing and dispatching daily mail
- Hold customer cheques, record and take deposits, record office expenses
- Handle travel arrangements
- Assist with private sale events
- Manage inventory such as stationary, equipment, and furniture
- Use of MS Office software, word, and excel, record data, work orders and scheduling.
Education
Advanced Diploma - Paralegal Studies
Durham College
Oshawa, ON06.2018
Diploma -
St Mary Secondary School
Cobourg, ON05.2015
Skills
- CRM Software proficiency
- Data Entry and Typing
- Multiline Phone System Operation
- Troubleshooting
- Problem Solver
- Time management
- Adaptable and bondable
- Active listener
- Microsoft proficient
Accomplishments
- Previous Certified Flight Attendant: Completed all necessary training, including fire safety, ensuring expertise in emergency procedures and passenger safety.
- Awarded Certification: Specialist in a high-skilled major course for Hospitality and Tourism, demonstrating advanced knowledge and expertise in the field.
Certification
- Specialist High Skilled Major in Hospitality and Tourism 2015
- Food Handlers 2019
- First Aid & CPR/AED 2023
- Fire Fighting and Handling 2023
Languages
English
Native or Bilingual
Timeline
Client Support Operator
Select Call Centre
01.2024 - Current
Technical Support Agent
We Know Training
10.2022 - 01.2024
Assistant Manager
La Senza Oshawa
09.2021 - 10.2022
Receptionist
Nissan Hunt Club
06.2019 - 09.2021
Advanced Diploma - Paralegal Studies
Durham College
Diploma -
St Mary Secondary School