REBEKAH ROBERTS
Summary
Accomplished Salon Owner/Operator and Retail Sales Associate at Exquisite Gold & Gems, adept in business management and customer service. Leveraged industry trend awareness and staff management to enhance customer retention and streamline operations. Skilled in upselling services and employee training, significantly improving service quality and operational efficiency. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
25
25
years of professional experience
Work History
Salon Owner/Operator
Self-employed
Thunder Bay, ON
09.1999 - Current
- Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
- Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
- Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
- Increased customer retention through exceptional service and consistent follow-up communication.
- Expanded salon offerings by staying current with industry trends, incorporating new treatments into the service menu as appropriate.
- Optimized scheduling procedures to maximize appointment efficiency while accommodating client needs and minimizing wait times.
- Maintained accurate financial records by tracking expenses, managing budgets, and analyzing sales data for informed decision-making purposes.
- Developed strong relationships with vendors, negotiating favorable pricing for salon products and supplies.
- Coached employees on best practices in hair styling, coloring techniques, and other beauty treatments for professional growth.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Retail Sales Associate and Cashier
Exquisite Gold & Gems
Thunder Bay, ON
10.2022 - 02.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Managed cash register after end of shift to balance and record accurate transactions.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Conducted thorough product knowledge training sessions for new hires, ensuring they were well-equipped to serve customers effectively.
Education
No Degree - Cosmetology Studies
Minnesota School of Hair Design
Minneapolis, MNNo Degree - Diamond Grading
Gemological Institute of America
Remote Learning From Carlsbad ,California2012
Skills
- Upselling Services
- Employee Training
- Staff Management
- Salon Marketing
- Health and safety
- Industry trend awareness
- Appointment Scheduling
- Customer Service
- Product Promotion
- Business Management
- Inventory Control
- Customer Relations
Timeline
Retail Sales Associate and Cashier
Exquisite Gold & Gems
10.2022 - 02.2024
Salon Owner/Operator
Self-employed
09.1999 - Current
No Degree - Cosmetology Studies
Minnesota School of Hair Design
No Degree - Diamond Grading
Gemological Institute of America