Rebekah Ramponi
Costa Mesa
Summary
Client-focused operations leader with strong experience supervising teams, managing service delivery, and acting as the primary point of contact between staff, leadership, and customers. Proven ability to resolve issues, track performance, and maintain high service standards in fast-paced environments. Known for building trust, improving communication, and ensuring expectations are consistently met. Seeking to transition into an Account Manager role focused on retention, growth, and operational excellence.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Post Commander / Site Supervisor
Allied Universal Security
02.2025 - Current
- Serve as primary liaison between client leadership and on-site security team
- Oversee daily operations to ensure contractual service expectations are met
- Supervise officer performance, reporting accuracy, and procedural compliance
- Handle incidents, concerns, and service escalations professionally
- Track activity reports and operational metrics to improve performance
- Train officers and reinforce procedures to maintain consistency
- Maintain strong communication with stakeholders to ensure client satisfaction
Service Manager / Culinary Manager
Olive Garden
Santa Ana
11.2020 - 10.2024
- Supervised daily operations across service and culinary teams totaling 80+ staff
- Served as escalation point for guest concerns and service recovery situations
- Monitored KPIs including sales performance, productivity, retention, and satisfaction
- Led scheduling, staffing strategy, onboarding, and training initiatives
- Managed labor targets, food cost controls, and inventory processes
- Partnered with leadership to improve service execution and guest loyalty
- Supported hiring processes, compliance documentation, and retention planning
ICC Reinforced Concrete Special Inspector
Field Inspector
12.2017 - 02.2020
- Ensured work complied with local code requirements and safety regulations
- Coordinated with contractors, engineers, and dispatch teams on project timelines
- Supervised technicians and verified accuracy of completed testing procedures
- Prepared detailed daily reports documenting findings and compliance status
- Served as communication link between field teams and project stakeholders
Manager
Wendy’s Restaurant
Irvine
10.2015 - 07.2016
- Supervised shift operations and maintained service standards
- Managed cash handling, deposits, and end-of-day reconciliation
- Coordinated with management to maintain operational consistency
- Addressed customer concerns and supported team efficiency
- Trained and mentored new team members on operational procedures and customer engagement techniques.
- Supervised daily operations to ensure adherence to quality standards and customer service excellence.
Education
Santa Ana College
High School Diploma - undefined
Irvine High School
ICC Reinforced Concrete Certification - Construction
ICC
Las Vegas, NVACI Certification - Concrete Studies
ACI
Las Vegas, NVSkills
- Client Relationship Management
- Team Leadership & Staff Supervision
- Performance Tracking & Reporting
- Customer Retention & Satisfaction
- Conflict Resolution & Escalation Handling
- Scheduling & Workforce Management
- Operations Coordination & Compliance
- Process Improvement & Training
- Microsoft Excel & Administrative Systems
- Strong Written & Verbal Communication
Certification
- ICC Certified Reinforced Concrete Special Inspector
- ACI Field Testing Grade 1 Technician
Timeline
Post Commander / Site Supervisor
Allied Universal Security
02.2025 - Current
Service Manager / Culinary Manager
Olive Garden
11.2020 - 10.2024
ICC Reinforced Concrete Special Inspector
Field Inspector
12.2017 - 02.2020
Manager
Wendy’s Restaurant
10.2015 - 07.2016
High School Diploma - undefined
Irvine High School
Santa Ana College
ICC Reinforced Concrete Certification - Construction
ICC
ACI Certification - Concrete Studies
ACI
COVER LETTER – ACCOUNT MANAGER
I’m excited to apply for the Account Manager position for Allied. Throughout my career, I’ve naturally stepped into roles where I serve as the connection between teams, leadership, and customers, and I’m looking to bring that experience into a position focused directly on client relationships and business growth.
In my current role as Post Commander with Allied Universal, I act as the primary point of contact between the client and our on-site team. I oversee daily operations, ensure service expectations are met, and handle any concerns or issues that arise. This experience has strengthened my ability to communicate clearly, manage priorities, and maintain strong professional relationships built on reliability and trust.
Previously, as a Service and Culinary Manager at Olive Garden, I helped oversee a large team while ensuring a consistent and positive guest experience. I handled escalations, monitored performance goals, coordinated staffing, and worked closely with leadership to keep operations running smoothly. These responsibilities required strong organization, communication, and the ability to solve problems quickly while keeping both the customer and the business in mind.
I’m drawn to account management because it combines what I do best building relationships, keeping operations on track, and making sure expectations are not only met but exceeded. I take pride in being someone clients can depend on and teams can trust to keep things running effectively.
I would welcome the opportunity to bring my leadership experience and client-focused mindset to your organization. Thank you for your time and consideration, and I hope to speak with you soon.
Sincerely,
Rebekah Ramponi