Rebekah Landon
Summary
Dynamic sales professional with a proven track record at Money Mart, excelling in customer relationship building and enhancing customer experience. Leveraged interpersonal communication skills and client account management to significantly expand client base and foster long-term loyalty. Expert in assessing customer needs and delivering tailored solutions, driving sales growth and team success.
Overview
17
17
years of professional experience
Work History
Salesperson
Level Thrive
02.2019 - Current
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Built relationships with customers and community to promote long term business growth.
Salesperson
Doterra Essential Oils
02.2017 - Current
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Enhanced product knowledge by attending training sessions and staying current with industry trends.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Informed customers of promotions to increase sales productivity and volume.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Money Center Associate
Money Mart
03.2009 - 10.2010
- Established strong customer relationships by offering personalized assistance with banking services and transactions.
- Enhanced customer satisfaction by efficiently handling cash transactions and providing accurate account information.
- Answered department phone calls.
- Demonstrated adaptability by quickly learning new systems/software updates for seamless integration into daily tasks and improved service delivery.
- Processed loan applications, verifying necessary documentation for successful approval rates.
- Handled wire transfers accurately, ensuring timely completion of both domestic and international transactions.
- Assisted customers with account inquiries, resolving issues promptly to maintain a high level of satisfaction.
- Maintained security protocols, ensuring the safety of customer information and financial assets.
- Loaded customer credit cards and signed up new customers for card programs.
Customer Sales Assistant
Kawasaki
03.2008 - 02.2009
- Managed inventory and maintained an organized store environment, reducing stock discrepancies and enhancing visual appeal.
- Provided personalized recommendations based on customer needs to boost sales and satisfaction
- Adapted quickly to new technology platforms for efficient management of CRM systems and point-of-sale software.
- Maintained up-to-date knowledge of products and services to better assist customers in their purchasing decisions.
- Assisted call-in customers with questions and orders.
- Described product highlights and benefits to help guide purchasing
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
Aromatherapy Massage - Natural Health
Salmon Arm Distance Education
Salmon Arm, BC06.2005
Skills
- Customer service
- Customer care
- Relationship building
- Customer relationship building
- Client service
- Customer relations
- Interpersonal communication skills
- Customer needs assessment
- Client account management
- Customer experience enhancement
Languages
English
Professional Working
Timeline
Salesperson
Level Thrive
02.2019 - Current
Salesperson
Doterra Essential Oils
02.2017 - Current
Money Center Associate
Money Mart
03.2009 - 10.2010
Customer Sales Assistant
Kawasaki
03.2008 - 02.2009
Aromatherapy Massage - Natural Health
Salmon Arm Distance Education
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