Summary
Overview
Work History
Education
Skills
Timeline
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Rebekah Guzman

Long Beach

Summary

Flexible Attractions Attendant with proven customer service skills to meet demands of busy entertainment park. Accomplishes tasks with minimal direction. Friendly and willing to interact with guests of all ages to promote rides and attractions and create enjoyable experiences.

Overview

4
4
years of professional experience

Work History

Attractions Cast Member

Walt Disney Company
03.2022 - Current
  • Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
  • Assisted in the smooth operation of attractions by efficiently managing wait times and crowd control.
  • Maintained safety standards by conducting regular inspections and addressing potential hazards promptly.
  • Collaborated with fellow cast members to ensure seamless teamwork and coordinated efforts for optimal guest satisfaction.
  • Provided accurate information regarding park attractions, amenities, and policies to guests, ensuring clarity and understanding.
  • Handled guest concerns and complaints with professionalism, empathy, and effective problem-solving skills.
  • Contributed to overall park cleanliness by performing routine cleaning tasks and reporting any maintenance issues promptly.
  • Participated in ongoing training sessions to stay current on attractions knowledge, safety protocols, and customer service techniques.
  • Ensured timely opening of attractions by performing required start-up procedures diligently each day.
  • Nurtured a welcoming atmosphere for diverse guest populations through cultural sensitivity training application in daily interactions.
  • Enhanced overall attraction presentation by maintaining clean surroundings at all times including queue areas, ride vehicles, and exit paths.
  • Assisted in improving attraction operations through participation in team meetings sharing feedback based on observations or guest interactions.
  • Promoted adherence to safety guidelines amongst guests by consistently reinforcing rules during pre-boarding announcements or in-person reminders.
  • Built and established positive relationships with patrons, team members and supervisors.
  • Assisted customers in entering and exiting rides, providing balance support and general directions.

Merchandise Cast Member

Walt Disney Company
08.2021 - 03.2022
  • Enhanced customer satisfaction by providing exceptional service and maintaining a clean, organized store environment.
  • Increased sales through effective product promotion and strategic merchandise placement.
  • Assisted in inventory management by accurately tracking stock levels and conducting regular audits for accuracy.
  • Collaborated with team members to achieve daily sales goals and maintain an efficient workflow.
  • Demonstrated strong knowledge of products, making informed recommendations to meet customer needs.
  • Handled cash transactions accurately while employing excellent customer service techniques for positive experiences.
  • Supported successful store openings and closings by completing necessary tasks in a timely manner, ensuring readiness for business hours.
  • Resolved customer inquiries or issues promptly, escalating when necessary to ensure complete satisfaction.
  • Managed restocking activities efficiently, minimizing out-of-stock incidences and promoting optimal product availability for customers.
  • Boosted employee morale through consistent recognition of team accomplishments and encouraging open communication channels among all staff members.
  • Maximized efficiency at checkout stations by mastering point-of-sale systems and handling customer transactions quickly and accurately.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Organized store merchandise racks by size, style, and color.

Custodial Busser

Walt Disney Company
01.2020 - 03.2020
  • Improved facility cleanliness by consistently maintaining high standards in custodial tasks.
  • Enhanced customer satisfaction by promptly addressing and resolving any concerns related to cleanliness and sanitation.
  • Reduced maintenance costs with timely identification and reporting of necessary repairs.
  • Maintained a safe environment for staff and customers, adhering to all safety guidelines and protocols.
  • Supported overall team goals, collaborating effectively with colleagues to ensure smooth operations.
  • Demonstrated attention to detail, thoroughly cleaning all surfaces and areas as required by job specifications.
  • Promoted a positive work atmosphere through excellent communication skills and a professional demeanor.
  • Upheld company policies and procedures while performing day-to-day custodial tasks efficiently.
  • Coordinated with supervisors on special projects or additional responsibilities when needed.
  • Reset and cleaned tables quickly to prepare for new customers.
  • Adapted easily to changes in schedule or workload demands, maintaining a flexible attitude toward shifting priorities.
  • Worked well in diverse team settings by partnering with others to complete tasks.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers.
  • Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Assisted with bussing tables and cleaning up spills.
  • Monitored food and beverage supplies, assisting with restocking when needed.

Education

High School Diploma -

Woodrow Wilson High School
Long Beach, CA
06.2018

Bachelor of Science - Biology

Wilmington University
New Castle, DE
07.2024

Skills

  • Guest relations expertise
  • Customer service orientation
  • Technical proficiency
  • Safety awareness
  • Conflict resolution
  • Exceptional communication
  • Public speaking
  • Team collaboration
  • Multitasking abilities
  • Attention to detail
  • Decision-making abilities
  • Time management
  • Organizational skills
  • Performance under pressure
  • Positive attitude
  • Strong Work Ethic

Timeline

Attractions Cast Member

Walt Disney Company
03.2022 - Current

Merchandise Cast Member

Walt Disney Company
08.2021 - 03.2022

Custodial Busser

Walt Disney Company
01.2020 - 03.2020

High School Diploma -

Woodrow Wilson High School

Bachelor of Science - Biology

Wilmington University

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Rebekah Guzman